Customer Service Advisor

Colonial Honda is looking for a Service Advisor to join our team in Halifax, Nova Scotia! As a Service Advisor, you will be the friendly face and dependable guide our clients rely on throughout their service experience. You will listen closely to their vehicle concerns, communicate service recommendations clearly, and keep them informed from the moment they arrive until their vehicle is ready. With a strong work ethic and a passion for service excellence, you will help ensure every customer experience is smooth, efficient, and worry-free. This is an opportunity to own the customer experience from start to finish while building lasting relationships with our clients.

Compensation:

• Hourly wage range of $21.40 to $25.70, plus bonus

The Steele Advantage:

• 100% Matched Retirement Savings Plan - Because your future matters
• Flexible Health & Dental Plans - Affordable, dependable coverage for the people who matter most
• Mental Health & Wellness Support - 24/7 confidential support for you and your family
• Employee Discounts - On vehicle purchases, parts, and service at any of our locations
• Work Boot Reimbursement - Reimbursement immediately
• Access to Steele University - Learn anytime, anywhere, and earn rewards as you grow your skills

How you will make an impact:

• Welcome clients professionally and listen closely to understand their vehicle concerns
• Confirm service coverage and warranty information while clearly communicating the next steps
• Prepare accurate estimates for labour, parts, and materials
• Create detailed work orders that reflect client concerns and technician diagnostics
• Keep clients informed through transparent updates, realistic timelines, and thoughtful follow-up
• Maintain accurate service records while following established service standards
• Work closely with technicians and the parts department to support an efficient repair process
• Identify opportunities to improve the client experience through every interaction

What drives your success:

• You have at least one year of experience in a customer service position
• You bring a hands-on, motivated, and solutions-focused approach
• You have excellent communication and interpersonal skills
• You are organized and comfortable managing multiple priorities in a fast-paced environment
• You are committed to providing dependable and professional customer service
• You have a valid driver’s license with a clean driving abstract

Please note that this role is not eligible for Immigration Assistance due to the specific National Occupational Classification requirements.