Customer Serv-Warehouse

AHF Products/Crossville Studios has a job opportunity for a CSR/Warehouse Associate to be located in our Fletcher, NC showroom.  Reporting to the Branch Manager, the CSR/Warehouse Associate will play a crucial role in the day-to-day sales activities of the branch. The hours for the position are Monday - Friday, 7:30 am - 4:30 pm with a 1-hour meal break.

JOB DUTIES:

• Provide clients with an unsurpassed level of customer service, expertise, and convenience throughout the sales and completion process.  

• Always maintain a professional appearance and attitude.  

• Answer phones and greet clients as they enter the customer service area.  

• Process customer orders efficiently and accurately.  

• Ensure that all orders are updated with the proper status code(s).  

• Maintain the open order/quote reports, follow up on backorders.  

• Call customers to communicate on order status and ETA’s.  

• Liaison with outside sales reps. and managers.  

• Solve customer problems with a sense of urgency and accuracy.  

• Communicate effectively with customers and co-workers.  

• Schedule delivery and reminder calls to customers.  

• Complete projects or assignments as delegated by the supervisor.  

• Back up to other positions within the department when needed.  

• Maintain an organized, clean, and efficient work area and work environment.  

• Scan all paperwork into Imaging (PO’s, receivers, POD’s).  

• Follow quality service standards and comply with procedures, rules, and regulations.  

• Process, package and ship orders accurately and in a timely manner.  

• Organize stock and maintain inventory and supply, rotating inventory as necessary.  

• Accurately examine incoming and outgoing shipments to vendors, customers, etc.  

• Restocking shelves by forklift, ladders, or by hand.  

• Assist with inventory control as needed.  

• Have an energetic, outgoing and friendly manner  

• Abide by all company safety and hygiene regulations.  

• Be willing to learn new tasks and responsibilities and must be able to adapt to change.  

• Take initiative and work well with minimal supervision.  

• Ability to solve customer problems with shipments and orders.  

• Process paperwork necessary for transferring inventory to maintain proper inventory documentation.  

• Being comfortable with a computer is required.  

• Perform cycle counts

• Any other duties as assigned

JOB QUALIFICATIONS:

• Must be 18 years of age. 

• Forklift certification or can train to learn the skill. 

• High school diploma or equivalent 

• Distribution environment experience preferred. 

• Excellent organizational skills with attention to detail. 

• Positive attitude and strong work ethic.  

• Good interpersonal skills in dealing with employees.  

• Must be able to work overtime as necessary.  

• Great communication skills with ability to relate to a wide variety of customers from homeowners to builders to architects & designers.  

• Strong problem-solving skills.  

• Self-driven with a high level of energy and enthusiasm.  

• Excellent relationship selling/customer focused sales abilities.  

• Solution oriented with exceptional follow through.  

• Good basic math skills, (including ability to take accurate measurements)  

• Proficient with Windows based computer applications.  

• Ability to perform well in a detail oriented, fast paced environment. 

PHYSICAL DEMANDS:

• Frequently, working in extreme weather conditions (hot and cold).  

• Occasionally, you will be expected to lift up to 50-75 pounds.  

• Occasionally, working outside for a certain period of time.  

MENTAL DEMANDS: