Customer Experience Specialist
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Key details
- Salary
- $51K–$71K/yr
- Location
- Pittsburg, CA, United States
- Work style
- Onsite
- Level
- Mid level
- Job type
- Full-time
- Experience
- 2–5 yrs
- Function
- Customer success & Support
- Focus area
- other
- Posted
- 1w ago
Skills
crmcustomer servicecustomer supportmicrosoft officemicrosoft windowsorder entryorder management
About the role
Why Work With US:
- Pay: $24.73 - $34.09 per hour, based on experience
- Classification: Non-Exempt (Overtime Eligible)
- Hours: Monday – Friday, 7:00 AM – 4:00 PM
- Benefits: Medical, dental and vision insurance, 401(k) retirement plan, life insurance, paid holidays, vacation, and more!
- Impact: Play an important role in ensuring customer orders are processed accurately and efficiently, contributing to customer satisfaction and loyalty.
What You'll Do:
- Order Entry: Process and manage sales orders with accuracy and attention to detail.
- Order Management: Monitor and track orders, providing timely status updates to Account Executives and customers.
- Customer Support: Deliver exceptional customer service while promoting Majestic Steel's brand, products, and services.
- Documentation: Maintain accurate and detailed records of customer interactions and order activities in our CRM system.
- Collaboration: Work closely with Account Executives and cross-functional teams to ensure customer satisfaction and assist with other job-related responsibilities as assigned.
Who We're Looking For:
- Education/Experience: Bachelor's Degree or equivalent work experience.
- Technical Proficiency: Proficient in Microsoft Office products and Windows-based applications.
- Communication: Strong verbal and written communication skills, with the ability to interact effectively with customers and team members at all levels.
- Organization: Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
What Makes You Stand Out:
- Two (2) years of customer support experience
- Two (2) years of experience with flat steel products
At Majestic, we are committed to creating an inclusive environment where diverse voices are welcomed from associates throughout the entire organization. We have an inclusive culture, where all associates are respected; where different viewpoints, thoughts, and ideas are encouraged and embraced. Majestic is proud to be an equal opportunity employer.