Customer Experience Specialist- Greenville/Spartanburg, SC
Greenville, SC, United States2w ago
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Key details
- Salary
- $60K–$70K/yr
- Location
- Greenville, SC, United States
- Work style
- Onsite
- Level
- Senior
- Job type
- Full-time
- Experience
- 5–8 yrs
- Function
- Customer success & Support
- Focus area
- other
- Posted
- 2w ago
Skills
customer service
About the role
Who We Are:
At Velocity Vehicle Group (VVG), we represent a premium commercial brand in medium to heavy truck dealerships. We provide a full-service experience, from exceptional sales teams to highly skilled technicians and readily available parts. Our mission is to be the ultimate one-stop shop for truckers, owner operators, fleets, and companies. Combined with our Leasing and Rental business and financial services division, VVG stands as the premier truck dealership.
What's in it for You:
Velocity Vehicle Group is a dynamic and rapidly expanding organization, and we're on the lookout for individuals who relish daily challenges and are passionate about delivering top-notch customer service, both within the company and to our valued clients. When you join VVG, you'll experience an extraordinary work environment, complete with competitive compensation and a comprehensive benefits package, including 401K with matching, as well as Medical, Dental, and Vision coverage. Become a part of our team and immerse yourself in a company that fosters a Great Place to Work™ culture!
What You’ll Do: The Customer Experience Specialist is responsible for developing new commercial fleet accounts and strengthening existing customer relationships to drive business growth. This role focuses on identifying customer needs, promoting service and body shop repair capabilities, generating repair orders, and selling extended warranty contracts. The specialist also conducts facility tours, presents service solutions, and monitors market trends and competitor activity to identify new business opportunities.
Job Duties:
Prospect and develop new commercial fleet accounts
Maintain and grow existing customer relationships
Generate service and body shop repair orders through strategic outreach
Conduct facility tours and capability presentations
Identify customer needs and propose service solutions
Sell extended warranty contracts
Track competitive intelligence and market trends
Required Skills and Qualifications:
Five (5) or more years of experience in the heavy-duty trucking industry
Technician experience
Maintain professional appearance
Excellent customer service skills
Strong communication skills
Must exhibit leadership qualities
Must exhibit teamwork qualities
Compensation:
$60,000-$70,000 annual salary depending on skills and experience + Bonus Plan
Full Time Position
Benefits Velocity Vehicle Group Offers:
Fantastic Culture
401k + match
Health, Dental & Vision Insurance + HSA & FSA
Employer paid Life Insurance
Paid Vacation Days
Sick Leave
Company perks such as employee discounts, company events and training programs
Excellent Training and Career Advancement Opportunities
Velocity Vehicle Group is an equal opportunity employer. Velocity Vehicle Group prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
At Velocity Vehicle Group (VVG), we represent a premium commercial brand in medium to heavy truck dealerships. We provide a full-service experience, from exceptional sales teams to highly skilled technicians and readily available parts. Our mission is to be the ultimate one-stop shop for truckers, owner operators, fleets, and companies. Combined with our Leasing and Rental business and financial services division, VVG stands as the premier truck dealership.
What's in it for You:
Velocity Vehicle Group is a dynamic and rapidly expanding organization, and we're on the lookout for individuals who relish daily challenges and are passionate about delivering top-notch customer service, both within the company and to our valued clients. When you join VVG, you'll experience an extraordinary work environment, complete with competitive compensation and a comprehensive benefits package, including 401K with matching, as well as Medical, Dental, and Vision coverage. Become a part of our team and immerse yourself in a company that fosters a Great Place to Work™ culture!
What You’ll Do: The Customer Experience Specialist is responsible for developing new commercial fleet accounts and strengthening existing customer relationships to drive business growth. This role focuses on identifying customer needs, promoting service and body shop repair capabilities, generating repair orders, and selling extended warranty contracts. The specialist also conducts facility tours, presents service solutions, and monitors market trends and competitor activity to identify new business opportunities.
Job Duties:
Prospect and develop new commercial fleet accounts
Maintain and grow existing customer relationships
Generate service and body shop repair orders through strategic outreach
Conduct facility tours and capability presentations
Identify customer needs and propose service solutions
Sell extended warranty contracts
Track competitive intelligence and market trends
Required Skills and Qualifications:
Five (5) or more years of experience in the heavy-duty trucking industry
Technician experience
Maintain professional appearance
Excellent customer service skills
Strong communication skills
Must exhibit leadership qualities
Must exhibit teamwork qualities
Compensation:
$60,000-$70,000 annual salary depending on skills and experience + Bonus Plan
Full Time Position
Benefits Velocity Vehicle Group Offers:
Fantastic Culture
401k + match
Health, Dental & Vision Insurance + HSA & FSA
Employer paid Life Insurance
Paid Vacation Days
Sick Leave
Company perks such as employee discounts, company events and training programs
Excellent Training and Career Advancement Opportunities
Velocity Vehicle Group is an equal opportunity employer. Velocity Vehicle Group prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.