Customer Care Agent - Quotes & Product Specialist

Job Description

We’re Victaulic !

With more than 6,000 employees and 55 international facilities, Victaulic helps customers since 1919 in over 120 countries succeed in the global construction industry. From the tallest buildings to the deepest mines, customers trust our products to increase overall system durability in the most demanding construction projects and operating conditions. Learn more about how our innovative piping products and design services can engineer confidence into your build by visiting our website.

The Role

The Quotes & Product Specialist is the primary point of contact for customers. This role ensures a high-quality customer experience through accurate information sharing, efficient handling of requests, and proactive support.

What you will do

• Act as the first point of contact for customers and coordinate professional and proper responses to all product and order-related inquiries.
• Responsible for developing and improving the focus of customer relationship management with both internal and external customers.
• Process quotation requests and follow up on quotation related enquiries.
• Assist customers in selecting products that best suit the application and identify potential sales opportunities and ensure the sales lead is provided to the appropriate Sales representatives
• Responsible for analyzing and resolving customer requests, inquiries or problems by utilizing established procedures.
• Support Sales with customer-oriented requests.
• Responsible for ensuring customer satisfaction and company profitability by consistently adhering to policies and procedures established by Customer Care and the organization
• Maintain customer master data and related documentation as per established procedures and policies
• Assist in various tasks, projects and responsibilities assigned by a Customer Care Supervisor or Manager

About You

• Bachelor level education.
• Strong administrative and communication skills.
• Customer-oriented mindset with problem-solving abilities
• Strong MS Office and CRM/ERP system knowledge
• Accuracy in data handling
• Stress-resistant, proactive, and team-oriented.

What working at Victaulic offers

• Attractive remuneration package – including health insurance, pension plan, meal vouchers and eco vouchers.

• Personal growth - Cultivate personal growth through a well-defined career path offering annual progression opportunities. Receive extensive training and guidance.
• We focus on well-being by creating a positive team atmosphere where working, learning and caring go hand in hand. We do this by facilitating the organizations of various teambuilding and afterwork activities.
• Inspiring global work environment - working with teams across the globe and collaborate with people of diverse backgrounds — both professionally and cultural.

At Victaulic, our success thrives on the ingenuity, passion, and dedication of our people – building a future of innovation together! Apply now