Customer Account Specialist 2
Hagerstown, MD, United States1w ago
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Key details
- Salary
- $50K–$60K/yr
- Location
- Hagerstown, MD, United States
- Work style
- Onsite
- Level
- Mid level
- Experience
- 2–5 yrs
- Function
- Operations & Strategy
- Focus area
- other
- Posted
- 1w ago
Skills
customer servicegoogle workspacemicrosoft officeorder entry
About the role
Starting Pay: $50,000- $60,000 annually based on experience
Address: 18249 Phoenix Dr, Hagerstown, MD 21742
Schedule: Monday - Friday
Hours:7:30am - 4:00pm
How you will make an impact:This role offers an incredible opportunity for career growth, continuous learning and broad experience. We are looking for new Customer Account Specialists to support our growing business and growing customers.
What You'll Do:
Coordinate customer accounts and detailed job plans
Manage production schedules, order updates, and timelines
Review purchase orders and support order entry
Partner with manufacturing teams on materials and scheduling
Communicate customer expectations and project updates
Support Sales with pricing, estimates, and RFP requests
Help drive quality, accuracy, and process improvements
What You Bring;
2+ years of customer service or account coordination experience
Prior administrative experience in a fast-paced environment
Strong communication and follow-up skills
Ability to manage customer expectations and resolve issues
Excellent organization and attention to detail
Computer proficiency, including Microsoft Office and Google Workspace
Printing, publishing, manufacturing, or fulfillment experience preferred
Address: 18249 Phoenix Dr, Hagerstown, MD 21742
Schedule: Monday - Friday
Hours:7:30am - 4:00pm
How you will make an impact:This role offers an incredible opportunity for career growth, continuous learning and broad experience. We are looking for new Customer Account Specialists to support our growing business and growing customers.
What You'll Do:
Coordinate customer accounts and detailed job plans
Manage production schedules, order updates, and timelines
Review purchase orders and support order entry
Partner with manufacturing teams on materials and scheduling
Communicate customer expectations and project updates
Support Sales with pricing, estimates, and RFP requests
Help drive quality, accuracy, and process improvements
What You Bring;
2+ years of customer service or account coordination experience
Prior administrative experience in a fast-paced environment
Strong communication and follow-up skills
Ability to manage customer expectations and resolve issues
Excellent organization and attention to detail
Computer proficiency, including Microsoft Office and Google Workspace
Printing, publishing, manufacturing, or fulfillment experience preferred