Customer Account Coordinator

Position Title:

Customer Account Coordinator

Pay Rate:

$48,300 - $64,400

Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range.

Category/Shift:

Salaried Non-Exempt Full-Time

Physical Location:

50 Harbor Pt Rd

Utica, NY

The Job You Will Perform:

• Responsibility to communicate with customers, estimate and enter orders, and perform a variety of additional activities to facilitate excellent customer relationships supporting Sales, Manufacturing and shipping operations; has a basic understanding of manufacturing processes and works with production staff to achieve on-time customer deliveries; Responsible for multiple accounts of small to medium customers with high complexity.

• Enter customer orders and generate all associated production orders in addition to purchase all required materials for orders.

• Generate needed shipping documentation.

• Communicate with customers regarding issues such as order status, quotations, order changes and confirmations, as well as any complaints or questions.

• Work with production staff and utilize Visual Manufacturing and SAP systems to achieve on-time customer deliveries.

• Prepare customer order and sales activity reports.

The Skills You Will Bring:

• High school diploma or GED

• Preferred experience working in a manufacturing environment

• Proficiency in Microsoft Suite (Word, Excel, PowerPoint, Outlook) REQUIRED

  • Five years of customer relations experience preferred

  • Strong verbal and written communication skills REQUIRED

  • Organizational skills and ability to multi-task REQUIRED

  • Ability to be a self-starter and work well within a team environment

  • Action Oriented

  • Being Resilient

  • Customer Focus

  • Instills Trust