Costilla Lodge - Lodge Attendant (Spring 2027)
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Key details
- Location
- Raton, NM, United States
- Work style
- Onsite
- Job type
- Temporary
- Function
- Hospitality & Food service
- Focus area
- other
- Posted
- 3h ago
Skills
About the role
Employer: Turner Enterprises Management, LLC
Position: Lodge Attendant – Costilla Lodge
Location: Vermejo Reserve – Raton, NM
Type: Seasonal / Hourly/ Non-Exempt / Non-Benefits-Eligible
Housing: Yes
Are you passionate about hospitality, guest service, and creating memorable experiences for guests? Have you dreamed of spending a season working in a luxury hospitality setting surrounded by one of North America's largest privately owned landscapes?
At Ted Turner Reserves, we connect people with nature through one-of-a-kind outdoor experiences in luxury settings. We're looking for dedicated, guest-focused hospitality professionals interested in joining our team at Vermejo in 2027.
We're planning ahead for our Spring 2027 season!
We're beginning to connect with candidates interested in seasonal Lodge Attendant opportunities at Costilla Lodge, Vermejo's secluded luxury fishing lodge. Positions are anticipated to begin in May 2027. Applications will be reviewed on an ongoing basis as staffing needs are confirmed, and qualified candidates will be contacted as hiring needs develop.
ABOUT THE POSITION
As a Lodge Attendant at Costilla Lodge, you will play an essential role in delivering exceptional guest experiences through personalized food and beverage service and meticulous housekeeping. This hands-on position combines the responsibilities of a Server and Room Attendant, requiring flexibility, attention to detail, and a commitment to luxury hospitality standards.
You will assist with meal service, maintain guest rooms and common areas, and respond to guest needs while working collaboratively with a small lodge team. You will transition between housekeeping and food and beverage responsibilities based on daily operational needs to help ensure guests enjoy a comfortable, welcoming, and memorable stay.
You will also be responsible for:
Food & Beverage Service:
- Greeting guests warmly and professionally while providing attentive, personalized dining service.
- Preparing dining areas for meal service, including table settings, service stations, and guest amenities.
- Assisting guests with menu selections, accurately describing food and beverage offerings, and making recommendations.
- Serving food and beverages while maintaining exceptional standards of guest service and presentation.
- Communicating guest dietary restrictions, food allergies, and special requests to the culinary team.
- Collaborating with kitchen staff to ensure timely, accurate, and seamless meal service.
- Clearing and resetting tables and maintaining clean, organized dining areas before, during, and after service.
- Serving alcoholic beverages responsibly and complying with applicable New Mexico alcohol service laws, training, and certification requirements.
- Participating in food and beverage training and educational opportunities to enhance product knowledge and service skills.
Housekeeping & Guest Accommodations:
- Cleaning, sanitizing, and preparing guest rooms, bathrooms, and common areas according to established luxury hospitality standards.
- Performing daily housekeeping services, including guest room turnovers, stayover cleaning, and replenishment of guest amenities.
- Maintaining an exceptional standard of cleanliness, organization, and presentation throughout guest accommodations and public areas.
- Coordinating the laundering, replacement, and proper storage of guest linens, towels, and housekeeping supplies.
- Maintaining knowledge of daily guest arrivals, departures, and stayovers while communicating room status updates to the appropriate team members.
- Responding promptly and professionally to guest requests and communicating concerns to lodge management.
- Reporting maintenance issues, damaged equipment, and potential safety hazards promptly.
- Following established procedures for handling, documenting, and returning lost-and-found items.
- Using cleaning products and equipment safely while supporting environmentally responsible housekeeping practices.
- Assisting with periodic deep cleaning of guest facilities and seasonal cleaning of employee housing.
- Maintaining a safe, clean, and welcoming environment for guests and employees.
- Transitioning between housekeeping and food and beverage responsibilities throughout assigned shifts based on guest needs and daily lodge operations.
- Following all applicable Company and Reserve policies and procedures.
- Performing other duties as assigned.
YOUR QUALIFICATIONS
Essential:
- Previous experience in hospitality, guest services, housekeeping, or food and beverage service.
- Strong customer service and communication skills, with a commitment to delivering exceptional guest experiences.
- Ability to maintain high standards of cleanliness, organization, and attention to detail.
- Ability to perform both housekeeping and food and beverage service responsibilities as assigned.
- Ability to work independently and collaboratively in a small-team, remote hospitality environment.
- Strong time-management, organizational, and problem-solving skills.
- Flexibility to work various shifts, including mornings, evenings, weekends, holidays, and extended hours as operational needs require.
- If position requires operation of vehicles, and you’ll need to possess a valid driver’s license or be able to obtain one within 30 days of employment. Your driving record will need to meet the standards and requirements of the Company and the Company’s insurance provider.
- You’ll need to present documentation establishing both identity and employment authorization within three days of hire pursuant to federal law.
Preferred:
- High school diploma or GED.
- Experience working in a luxury hotel, resort, lodge, or boutique hospitality setting.
- Previous experience in both housekeeping and food and beverage service.
- Knowledge of environmentally responsible cleaning practices.
- Current food handler or responsible alcohol service certification, as applicable.
YOUR QUALITIES
- You're alert, friendly, and eager to assist guests politely and promptly.
- You demonstrate genuine care and compassion for guests and team members, both within and outside your department.
- You place a high priority on teamwork and fostering a positive, collaborative working environment.
- You're self-directed, energetic, and motivated, with the ability to manage multiple responsibilities.
- You're adaptable, dependable, and comfortable transitioning between housekeeping and dining service responsibilities.
- You're attentive to detail and committed to maintaining exceptional standards of cleanliness and guest service.
- You demonstrate sound judgment, integrity, and professionalism in your daily responsibilities.
- You maintain clean, organized, and safe working environments.
- You're comfortable living and working in a remote mountain environment.
- You conduct yourself professionally both in and outside the workplace.
EMPLOYEE BENEFITS & PERKS
- Paid Sick Leave
- Employee Assistance Program
- Competitive wages with applicable gratuities
- Access to amenities and outdoor adventures, subject to Company policies and availability
- Opportunity to live and work in one of the country's most stunning natural environment
ACCOMMODATIONS
This position will require you to live at Costilla Lodge, located approximately 70 miles from the closest town (Raton, NM) and located 30 minutes from Vermejo’s headquarters. Vermejo’s location is approximately 4.5 hours’ drive south of Denver or 4.5 hours’ drive north of Albuquerque.
Vermejo offers single- and double-bedroom dorm room style company housing (subject to availability). You may be subject to sharing a room with one other employee depending on the availability of a single dorm room.
Due to Costilla Lodge's remote location, employees should be comfortable living and working in an isolated mountain environment with limited access to shopping, dining, and other services.
You will need to provide or arrange for your own transportation to and from Raton for personal supplies.
PHYSICAL REQUIREMENTS & WORK ENVIRONMENT
On a regular basis, you can expect to:
- Stand, sit, walk, use hands and fingers to handle objects, reach with hands and arms, stoop, kneel, crouch, crawl, and communicate verbally.
- Lift and/or move up to 50 pounds.
- Remain on your feet for extended periods while performing housekeeping and food and beverage service responsibilities.
- Perform repetitive cleaning activities, including bending, reaching, lifting, and handling housekeeping supplies.
- Push or maneuver housekeeping carts and transport linens, supplies, and dining equipment.
- Handle cleaning products and work around wet surfaces, hot food, and beverages.
- Perform physically demanding duties, including cleaning guest rooms, preparing dining areas, and transporting supplies.
- Work various shifts, including mornings, evenings, weekends, holidays, and extended hours as operational needs require.
- Be on your feet for extended periods of time.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
You will regularly be required to work long hours, and you may be exposed to wet and/or humid conditions; high altitude ~10,000+ feet; high precarious places; fumes or airborne particles; outside weather conditions and extreme heat. You may be exposed to moving mechanical parts and toxic or caustic chemicals. You will be occasionally exposed to vibration. The noise level in the work environment is usually low to moderate.
The physical demands described above are representative of those that must be met to successfully perform the essential functions of this job, and the work environment characteristics are representative of those you may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Accommodation inquiries must be made to the Company’s Human Resources Department for consideration.
Turner Enterprises Management, LLC is an Equal Opportunity Employer and a Smoke Free/Drug-Free Workplace.
For more information, visit https://tedturnerreserves.com/careers/.