Contract Activation Specialist

Management of Contract Activation/Execution
• Responsible for contracts approval including New, Used, Demo, Succession and Refinance by confirming financial conditions and necessary documentation.
• Manage to approve or reject any exceptional case in accordance with the internal policy.
• Finalize disbursement request for payments of Vehicle cost/IDC disbursement request for PC
• ISD refund request for refinance to Contract management team
• Succession fee receipt request to Contract management team

Process and System Enhancement
• Proactively participate in projects for contract activation topic and conduct the test in a timely manner.
• Control and manage issues and incidents by creating a Change Request or Incident report for resolution and enhancement.
• Promptly handle exceptional cases, escalate for decision making and close the case.

Efficient Communication
• Clearly and efficiently, lead communication with internal relevant teams about cut-off time and new guideline implementation.
• Communicate clearly and efficiently with FM to obtain necessary documentation to enable contract activation
• Closely monitor Agency tasks to avoid any blockers and communicate with Team members.

Support Team Tasks
• Support CSI/DSI activities to increase Customer/Sales satisfaction
• Support team tasks if necessary

Management of Contract Activation/Execution
• Responsible for contracts approval including New, Used, Demo, Succession and Refinance by confirming financial conditions and necessary documentation.
• Manage to approve or reject any exceptional case in accordance with the internal policy.
• Finalize disbursement request for payments of Vehicle cost/IDC disbursement request for PC
• ISD refund request for refinance to Contract management team
• Succession fee receipt request to Contract management team

Process and System Enhancement
• Proactively participate in projects for contract activation topic and conduct the test in a timely manner.
• Control and manage issues and incidents by creating a Change Request or Incident report for resolution and enhancement.
• Promptly handle exceptional cases, escalate for decision making and close the case.

Efficient Communication
• Clearly and efficiently, lead communication with internal relevant teams about cut-off time and new guideline implementation.
• Communicate clearly and efficiently with FM to obtain necessary documentation to enable contract activation
• Closely monitor Agency tasks to avoid any blockers and communicate with Team members.

Support Team Tasks
• Support CSI/DSI activities to increase Customer/Sales satisfaction
• Support team tasks if necessary

Education

• 4 year University
  

Experience

• At least 3-year Auto Finance industry experience preferred

Specific knowledge

• Experience of Financial operations
• Financial knowledge
• Good understanding of IT system development process
• English proficiency in business context level
• Problem solving skill
• Communication skill

[Other Information]

Recruitment Process - Mercedes-Benz Financial Korea follows a structured recruitment process consisting of the following steps:

1) Document Screening
3) First Interview
4) Second Interview
5) Offer Discussion
6) Final Selection

Recruitment Notice

• Applicants may apply for only one position currently open at Mercedes-Benz Financial Korea (duplicate applications are not allowed).
• Only candidates who have no restrictions on overseas travel are eligible to apply. (For male applicants, military service must be completed or exempted.)
• Applicants eligible for employment protection (e.g., veterans, persons with disabilities) will be given preference in accordance with relevant laws.
• Mercedes-Benz Financial Korea conducts its recruitment process in compliance with Article 7 of the Equal Employment Opportunity Act.
• If any information provided in the application or during the recruitment process is found to be false, unverifiable by documentation, or if fraudulent documents are submitted, the offer may be revoked or the applicant may face disadvantages in the process.
• In accordance with Article 11 of the Fair Hiring Procedure Act, applicants may request the return of submitted documents. However, documents submitted via the company website or email, or those voluntarily provided without the company’s request, are not subject to return.

Education

• 4 year University
  

Experience

• At least 3-year Auto Finance industry experience preferred

Specific knowledge

• Experience of Financial operations
• Financial knowledge
• Good understanding of IT system development process
• English proficiency in business context level
• Problem solving skill
• Communication skill

[Other Information]

Recruitment Process - Mercedes-Benz Financial Korea follows a structured recruitment process consisting of the following steps:

1) Document Screening
3) First Interview
4) Second Interview
5) Offer Discussion
6) Final Selection

Recruitment Notice

• Applicants may apply for only one position currently open at Mercedes-Benz Financial Korea (duplicate applications are not allowed).
• Only candidates who have no restrictions on overseas travel are eligible to apply. (For male applicants, military service must be completed or exempted.)
• Applicants eligible for employment protection (e.g., veterans, persons with disabilities) will be given preference in accordance with relevant laws.
• Mercedes-Benz Financial Korea conducts its recruitment process in compliance with Article 7 of the Equal Employment Opportunity Act.
• If any information provided in the application or during the recruitment process is found to be false, unverifiable by documentation, or if fraudulent documents are submitted, the offer may be revoked or the applicant may face disadvantages in the process.
• In accordance with Article 11 of the Fair Hiring Procedure Act, applicants may request the return of submitted documents. However, documents submitted via the company website or email, or those voluntarily provided without the company’s request, are not subject to return.

10th Fl., Seoul Square Building (KR100714B)
10th Fl., Seoul Square Building
Seoul, 4367