Concierge Agent - Mitsis Rodos Maris | Rhodes

For 50 years, Mitsis Group has been at the forefront of hospitality as the largest privately owned hotel chain in Greece, guided by its guest-centric philosophy, family care and authentic Greek identity.

With 24 hotels and 5,000 employees across Athens, Halkidiki, Corfu, Crete, Kamena Vourla, Kos, Rhodes and Santorini, the Group offers a rich blend of hospitality, featuring exceptional services, unique locations, impeccable facilities, refined gastronomy and a wide range of choices and experiences for its guests.

Through a warm and welcoming work environment, we transform every guest into an honored guest, creating unforgettable lifetime memories!

Mitsis Group is offering new jobs at its hotel Mitsis Rodos Maris:

Concierge Agent – Mitsis Rodos Maris

Location: Rhodes - Kiotari

Employment Type: Contract

Purpose

To ensure that we, along with our network of partners, provide efficient, prompt, and professional services that meet and exceed our guests’ expectations.

Key Responsibilities

• Operates the Mitsis Concierge platform.
• Understands customer’s needs and provides personalized solutions regarding activities, facilities and services provided by the hotel.
• Acts as the point of reference for guests who need assistance or information and attend to the wishes and requirements.
• Collaborates with reception staff to meet guests' needs.
• Optimizes revenue through sales of concierge services.

Requirements

• Degree or Certificate in Hospitality and/or related field (preferred).
• Hospitality experience anticipating the needs of hotel guests is needed. Previous experience in a similar role is preferable.
• Excellent knowledge of Microsoft Office programs (Word, Excel, PowerPoint etc.).
• Business fluency in spoken and written English (proficiency diploma required).
• Knowledge of an additional language would be an asset.

Skills

• Sales and business-oriented with exceptional organizational skills and attention to detail.
• Customer service-oriented with impeccable communication skills and a willingness to go the extra mile.
• Ability to build strong working relationships and have an approachable and professional manner.
• Strong initiative and proactiveness in a team environment.

Benefits

We offer

• Competitive remuneration package & performance-based bonus
• Career development opportunities within a continuously growing Group
• Continuous training and development
• Accommodation
• Full board

Create your own career story and become part of the 5,000-member team at Mitsis Group!

All applications and information submitted will be treated with strict confidentiality.

You can follow the “Apply” link or send your CV to career@mitsis.com.

Learn more about Mitsis Group and career opportunities here:

· Mitsis Group

· Careers | Mitsis