Compliance Analyst, Case Investigations & Enforcement

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

Role Summary:
This is an individual contributor role, responsible for providing technical and functional support with respect to creating and implementing enforcement solutions that meet regulatory and strategic compliance objectives of Visa. The jobholder will help coordinate important programs promoting the integrity of Visa transactions. The position will be primarily accountable for investigating various Visa Rules violations, including reactive and proactive programs. Programs managed by this role may evolve over time based on Visa’s compliance needs.

The role will also be accountable for developing detailed data analyses to support these programs. That will include management of data, reporting, executing analysis over trends and dependencies to drive program efficiency.

The role will manage internal and external relations within the context of compliance negotiations, enforcement of non-compliance assessments (NCAs), and process escalations where appropriate to CIE senior management with the intention of ensuring minimal brand and reputational risk exposure to the Visa Inc. enterprise. The role will also be setting the direction for compliance enforcement initiatives which often involves complex and strategic issues that need oversight at an executive level given the precedence of such issues in the network.

The role will work independently under limited supervision. The compliance issues are often difficult and mildly complex in nature. The role may help coordinate wider cross-functional projects, delegate tasks and ensure high quality of work within the function.

The role will influence others within job function and may provide guidance to lower-level professionals.

Key Responsibilities:

• Ensuring clients are compliant with the rules via monitoring, investigating and validating the compliance status of clients and, where necessary, pursuing corrective and negotiated actions to bring them into compliance
• Tracking and control of enforcement actions plans as submitted by clients and ensuring they are managed through resolution
• Providing consultation on Visa rules and compliance program requirements and where required minimal training to support program enforcement.
• Creating analysis of transaction data and various research to identify non-compliant activity or trends.
• Provide Clients and Visa internal stakeholders with accurate interpretation and analysis of the Visa Rules in response to inquiries and/or questions related to compliance activities and ensure understanding and compliance with the Visa Rules.
• Ensuring all management information statistics, reporting and performance criteria and trends relating to enforcement are collated and analyzed, and fed back to team members to help define the compliance strategy for Visa Inc. globally and regionally.
• Assist the regional CIE Team Lead in preparation of the annual strategy, budget, objectives and plans to support the relevant compliance programs.
• Participating in the development of new and modification of existing compliance initiatives to align with CIE objectives, Visa strategy and objectives.
• Managing internal and external relations within the context of compliance enforcement (NCAs) and processes escalating where appropriate to CIE senior management with the intention of ensuring minimal brand and reputational risk exposure to the Visa Inc. enterprise.
• Establishing and maintaining relationships with clients and internal stakeholders in the region and globally as it relates to the responsibilities of the CIE team; participating in activities in relation to inquiries or action plans as required.
• Execution of rules compliance procedures developed and updated over time as the function progresses.
• Management of multiple compliance actions with business function owners at any one time and prioritizing as appropriate.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

You will have an ability to diagnose issues, operate data and take the lead in driving compliance enforcement collaboratively working across Visa and regionally as required. As a candidate you should have:

• 5+ years of extensive relevant work experience with a bachelor’s degree.
• Strong interpersonal skills and proven abilities in negotiating and influencing clients and staff at all levels, including strong written and verbal communications skills.
• Excellent writing and verbal skills to convey complex topics in “plain English”.
• Strong analytical aptitude and demonstrated track record of working with data to develop business-oriented solutions as well as the ability to apply sound business analysis to limit the downstream impact of decisions.
• Experience gathering business requirements and translating needs into successful deliverables.
• Ability to represent technical and business issues and solutions to multiple levels internally and externally to support strategic organizational plans.
• Excellent research and analytical skills and advanced planning, organizational and problem-solving skills.
• Experience working cross-culturally and in remote situations and ability to effectively work under pressure and adhering to tight deadlines.
• Ability to set priorities and manage expectations, and work both as part of a team and independently.
• Visa experience or in-depth knowledge of the payment solutions industry is highly desired – especially card payments, ACH or push payments; knowledge of the Visa Rules highly desired.
• Working (intermediate) knowledge of Microsoft Office, SharePoint, Vision, Power BI etc.

What will also help:

• Extensive experience with other payment scheme or card departments, a regulatory body, a card membership organization or other financial industry body and knowledge of the Visa Rules.
• Awareness and understanding of Visa and its client/industry business priorities.
• Understanding of Visa products, services, and systems.
• Multi-lingual capability in at least one other language is a plus.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.