Community Health Worker

Summary/Objective:

The Community Health Worker (CHW) is a frontline public health role that builds trusted relationships within the community to connect individuals to behavioral health, medical, and social services. Based in Watertown with regular travel to support Ogdensburg, the CHW serves as a liaison between Citizen Advocates and the community, facilitating access to services, reducing barriers to care, and improving the cultural competence of service delivery. This position is funded through a Fort Drum Regional Health Planning Organization (FDRHPO) grant expanding Community Health Worker capacity across the North Country.

Essential Functions (Job Duties):

1. Build trust and rapport with individuals and families across the communities served.
2. Prioritize community connectedness as a core asset of the role.
3. Link individuals to needed health care information, behavioral health services, and community resources.
4. Help individuals access community services specific to their needs.
5. Build individual and community capacity through outreach, education, informal support, and advocacy.
6. Support clinical and program staff by developing outreach activities that promote and improve community health.
7. Assist individuals with referrals, follow-ups, and applications for services.
8. Facilitate communication between individuals and health care, government, and social service systems.
9. Serve as a bridge between the community and health care, government, and social service systems.
10. Deliver health information using culturally and linguistically appropriate terms and concepts.
11. Advocate for local health needs across the service area, including both the Watertown and Ogdensburg communities.
12. Travel regularly between Watertown and Ogdensburg to maintain consistent presence in both communities.
13. Coordinate transportation for individuals as needed and assist with eligibility determination for services.
14. Help individuals, families, and groups build capacity and access resources, including health insurance, food, housing, and health information.
15. Support healthier behaviors and lifestyle choices through education and encouragement.
16. Support SMART goal-setting with individuals served.
17. Help health care and social service systems become more culturally responsive to the population served.
18. Help individuals understand their health conditions and develop strategies to improve health and well-being.
19. Conduct home visits for chronically ill, high-risk, or elderly individuals as appropriate.
20. Report to supervisor for all emergencies and other concerns and work toward a resolution.
21. Other duties as assigned to meet the needs of individuals served and the department.
22. Adhere to agency policies, procedures, and SOPs.
23. Maintain all required documentation in a timely manner.
24. Devise a plan for coverage during planned or unexpected absences.
25. Work outside regular hours when necessary to meet community needs.

Supervisory Responsibilities:

N/A

Competencies:

Competency Level:	Frontline
Competency		Proficient Level
Communication		Competent
Conflict Resolution		Competent
Ethics		Competent
Time Management		Competent
Community Engagement & Cultural Competency		Advanced
Confidentiality		Advanced, Up to date on HIPAA requirements

Physical Demands:

Lifting Requirements:

	Sedentary	Lift up to 10 lbs. maximum and occasionally lift and/or carry small items (files, manuals, binders)
x	Light	Lift up to 20 lbs. maximum with frequent lift and/or carry objects up to 10 pounds
	Medium	Lift up to 50 lbs. maximum with frequent lift and/or carry objects weighing up to 25 lbs.
	Heavy	Lift 100 lbs. maximum with frequent lift and/or carry objects up to 50 lbs.