Communication Dispatcher I - Day Shift

Taunton State Hospital is seeking a qualified candidate for the Communications Department. Duties include using the telecommunications system to contact and dispatch emergency incidences in accordance with rules and regulations of the Federal Communications Commission (FCC); functioning as receptionist; responding to all emergency incidents; and performing miscellaneous office duties (i.e., typing, filing, and record keeping).

Please Note: The schedule is full-time, 40 hours per week, on the day shift. Hours are 7 a.m. to 3 p.m. on Saturday/Sunday; and 11 a.m. to 7 p.m. on Wednesday/Thursday/Friday. Days off are Monday and Tuesday.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Operates a Cisco console for telecommunications system.
• Operates Emergency paging and/or beeper system. Contacts & dispatches emergency personnel to incidences as needed according to emergency procedure protocol in order to provide prompt & appropriate response.
• Transmit messages from a radio communications base station in accordance with the rules & regulations of the Federal Communications Commission
• Monitors radio frequencies to receive, evaluate & forward information.
• Operates radio transmitting & receiving equipment comprising a system of fixed stations and mobile units.
• Greets and directs visitors to individuals and/or program, answers questions, and provides information and/or literature pertaining to agency rules, regulations and/or operation.

Required Qualifications:

• Ability to understand, explain and apply the laws, rules and policy & procedures governing assigned console activities.

• Ability to read, write & comprehend the English language.

• Ability to use proper English grammar, punctuation and spelling.

• Ability to operate telecommunication equipment.

• Ability to speak clearly and distinctly.

• Ability deal tactfully with others.

• Ability to give oral instructions in a precise, understandable manner.

• Ability to obtain information by inquiries with other departments & outside facilities.

• Ability to make decisions & act quickly during emergency situations.

• Ability to work accurately with names, telephone numbers, codes, abbreviations, and/or symbols.

• Ability to assemble pieces of information according to established procedures.

• Ability to maintain accurate records.

• Ability to follow oral & written instructions.

• Ability to establish and maintain harmonious working relationships with others.

• Ability to work independently.

• Ability to exercise sound judgment.

• Ability to exercise discretion when dealing with confidential information.

Preferred Qualifications:

• Given the population served, bilingual or multilingual fluent.

• Prior experience in code calling, dispatch, or communications.