Commercial Quality Program Manager
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Skills
About the role
Description -
Job Summary
The Principal Product Quality Program Manager (QPM) serves as a strategic quality leader responsible for driving end-to-end product quality, customer experience, and field performance across assigned Commercial PC platforms. This role combines platform ownership with enterprise-level quality leadership, ensuring quality risks are identified early, mitigated effectively, and prevented from recurring across future generations of products.
The QPM role partners with Product Management, Engineering, Reliability, Supply Chain, Commodity Teams, Customer Support, and Executive Leadership to lead quality governance, influence key business decisions, and deliver measurable improvements in customer experience, reliability, call rate reduction, warranty performance, and cost of quality. The role also drives organizational transformation through advanced analytics, AI-enabled quality insights, preventive quality frameworks, and continuous improvement initiatives.
Responsibilities
- Own product quality, customer experience, and reliability performance from concept through end-of-life.
- Lead NPI quality governance, risk assessments, and mitigation planning, including management of NUDDs and critical quality risks.
- Drive field quality improvements through data analysis, root cause investigations, corrective actions, and prevention programs.
- Partner across Product Management, Engineering, Supply Chain, Reliability, Customer Support, and Operations to influence quality-related decisions and business tradeoffs.
- Lead strategic quality initiatives focused on call rate reduction, telemetry integration, AI-enabled analytics, and process transformation.
- Develop executive-level quality insights, dashboards, and recommendations to support business and product decisions.
- Champion advanced quality methodologies, prevention frameworks, and continuous improvement practices across the organization.
- Mentor quality professionals and serve as a recognized subject matter expert for quality strategy, governance, and customer experience excellence.
Education & Experience Recommended
• Four-year or Graduate Degree in Computer Science, Engineering, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 10+ years of work experience, preferably in engineering development and implementation, project planning tools and software packages, people management, or a related field.
Preferred Certifications
PMP,ITIL
Knowledge & Skills
• Agile Methodology
• Automation
• Change Management
• Computer Science
• Continuous Improvement Process
• JIRA
• Lean Manufacturing
• Milestones (Project Management)
• New Product Development
• Process Improvement
• Product Management
• Project Engineering
• Project Management
• Project Planning
• Project Schedules
• Risk Management
• Software Development
• Sprint Planning
Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity
Impact & Scope
• Impacts large functions and leads large, cross-division functional teams or projects.
Complexity
• Provides highly innovative solutions to complex problems within established policy.
Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
Job -
EngineeringSchedule -
Full timeShift -
No shift premium (Taiwan)Travel -
Relocation -
NoEqual Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"