Commercial Operations Director

Job Description

The Commercial Operations Director is a key member of the leadership team, responsible for shaping and executing a cohesive commercial, operational, digital, data and analytics vision for Human Health Division Poland. This role blends deep strategic oversight of business operations, supply chain, and compliance with innovative leadership in digital transformation, data analytics and omnichannel marketing. Leading high-performing, cross-functional teams, this position ensures seamless integration between commercial organization and its objectives and digital initiatives to maximize market impact and patient access.

Key Responsibilities

Commercial Operations & Supply

• Define and execute supply, distribution and trade-channel strategy across wholesale, retail and hospital channels.
• Lead demand planning, forecasting and operational readiness for product launches.
• Ensure product availability and oversee warehouse operations, logistics partners, order management, stock reconciliation and pricing controls.
• Optimize commercial processes, systems and tools to improve business effectiveness.

Digital, Data & Analytics

• Set the strategy for digital engagement, omnichannel, data and analytics across Business Units.
• Lead Digital, Data & Analytics teams, including Omnichannel Campaigns and SFE/Data Analytics.
• Strengthen data governance, BI and advanced analytics, including GenAI and machine learning, to support commercial decision-making.
• Drive customer experience, journey mapping, segmentation and personalization.
• Oversee CRM, Veeva, mar-tech and BI platforms and increase adoption across the organization.

Commercial Excellence & Performance

• Develop SFE frameworks and KPIs to improve commercial and marketing effectiveness.
• Ensure Business Units have the tools, resources and operational support required to execute their strategies.
• Drive continuous improvement, Agile ways of working and enterprise-wide transformation initiatives.

Leadership & Collaboration

• Partner with Business Units, Market Access, Public Affairs, IT and regional/global stakeholders.
• Build strategic partnerships with wholesalers, retailers, hospitals and other key customers.
• Lead and develop multidisciplinary teams and strengthen internal talent pipelines.
• Promote cross-functional collaboration and knowledge sharing.

Compliance & Governance

• Support the Business Practices strategy in partnership with Legal & Compliance.
• Ensure strong governance and adherence to internal policies and Polish regulatory requirements.
• Maintain a strong culture of compliance and ethical business conduct.
  

Qualifications

• 7+ years of leadership experience in the pharmaceutical industry, with a mix of commercial operations, digital marketing, data analytics, compliance and strategy roles.
• Proven success in managing multi-disciplinary teams in dynamic, matrixed environments.
• Expertise in supply chain management and sales operations (preferably both in specialty / hospital and retail settings).
• Experience in building strategic relationships / partnerships with key accounts/ strategic customers.
• Strong understanding of compliance, governance and legal requirements and processes applicable to operations of a pharmaceutical company in Poland.
• Strong understanding of digital ecosystems, data governance, omnichannel campaigns, and CRM technologies. Understanding of customer segmentation and behavioral analytics would be an asset.
• Entrepreneurial mindset with strategic thinking and the ability to drive organizational change.
• Proven project management skills, including the ability to lead across teams to achieve organization and team objectives.
• Advanced analytical capabilities including ability to translate complex analytics into business actions, with a demonstrated track record of using data to drive decision-making and commercial success.
• Fluency in English and Polish, with strong communication, negotiation, coaching and facilitation skills.

This is a broad leadership role combining commercial operations and supply excellence with digital, data and commercial transformation to improve business performance and patient access in Poland.

Additional location(s) Compensation Information:

Required Skills:

Agile Methodology, Animal Health Care, Data Analysis, Digital Marketing, Innovation, Market Access Strategies, Market Research, Oncology Marketing, People Leadership, Profit and Loss (P&L) Management, Relationship Building, Results-Oriented, Strategic Planning, Strategic Thinking, Talent Development

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

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Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Not Applicable

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

11/24/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.