Collections Representative (junior)

We are seeking a motivated and detail-oriented Collections Representative to join our Accounts Receivable team. This entry-level role is an excellent opportunity for someone interested in building a career in Finance and Collections.

You will support a portfolio of business customers, follow up on outstanding invoices, maintain accurate account information, and collaborate with internal teams to resolve payment issues. Previous collections experience is a plus. We are looking for someone with strong communication skills, attention to detail, a willingness to learn, and a customer-focused approach.

In This Role, Your Responsibilities Will Be:

• Support the collection of outstanding invoices from a portfolio of business customers.
• Proactively contact customers through email and phone to follow up on payment status and commitments.
• Maintain clear, complete, and accurate collection notes and customer account information.
• Assist with the reconciliation of customer accounts, including payments, credit memos, and other open transactions.
• Learn to use customer portals for invoice submission, payment tracking, and dispute follow-up.
• Identify invoice discrepancies and payment issues and take appropriate action by coordinating with the relevant internal teams.
• Collaborate with Customer Operations, Sales, and other Finance teams to resolve customer account questions and payment issues.
• Monitor assigned accounts, follow through on commitments, and escalate complex or unresolved matters when appropriate.
• Support Accounts Receivable past-due targets and other collection performance measures.
• Follow established collection procedures, internal controls, and documentation requirements.
• Participate actively in training and team activities and contribute ideas that may improve processes and the customer experience.
• Participate in the customer phone queue, responding professionally to inbound calls and assisting customers with invoice, payment, and account-related inquiries.

Who You Are:

• You take action on assigned responsibilities and follow through on commitments.
• You communicate clearly and professionally, adapting your approach when working with customers and colleagues.
• You collaborate effectively with others and involve the right people to resolve problems and accomplish shared goals.
• You approach new challenges with curiosity and a willingness to learn.
• You pay attention to details and understand the importance of maintaining accurate information.
• You organize your responsibilities effectively and manage changing priorities.
• You maintain a professional and customer-focused approach when working through questions or challenging situations.

For This Role, You Will Need:

• Bachelor's degree, or current university studies in Business Administration, Finance, Accounting, Economics, or a related field.
• Interest in developing a career in Collections, Accounts Receivable, Finance, or a related field.
• English proficiency at B2+ level or above, with the ability to communicate effectively with customers by phone and email.
• Strong verbal and written communication skills.
• Strong attention to detail and organizational skills.
• knowledge of Microsoft Office tools, particularly Excel, Word, and Outlook.
• Ability and willingness to learn financial systems, customer portals, and collection processes.
• Customer-focused attitude and willingness to take ownership of assigned responsibilities.
• Ability to manage multiple responsibilities while maintaining accuracy.

Preferred Qualifications That Set You Apart:

• Previous experience in customer service, administrative support, shared services or finance-related environments.
• Understanding of invoices, payments, account balances, or Accounts Receivable processes.
• Experience communicating with customers by email or phone.
• Familiarity with ERP systems, financial applications, or customer portals.
• Interest in learning how to analyze customer accounts and resolve payment discrepancies.
• Ability to adapt to changing priorities and seek guidance when needed.