Collections Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Collections Manager based in the United States.

The Collections Manager will own the accounts receivable and cash collection lifecycle for a rapidly growing SaaS business, helping strengthen cash flow and reduce outstanding balances. This senior individual-contributor role combines strategic collections management with hands-on expertise in credit risk, cash application, dispute resolution, and financial reporting. You will develop collection strategies for enterprise customers, manage escalations, and build scalable processes that support the company's continued growth. Working closely with Finance, Sales, Legal, Deal Operations, and Billing, you will help resolve payment challenges and improve the overall quote-to-cash process. You will also drive automation, strengthen internal controls, and maintain accurate, audit-ready records. This is an opportunity to shape collections operations and contribute directly to financial performance in a dynamic software environment.

Accountabilities

As Collections Manager, you will oversee accounts receivable operations, improve collection performance, and establish scalable processes across the full customer payment lifecycle. Your responsibilities will include:

• Own the accounts receivable aging cycle across the customer base, monitoring outstanding balances, prioritizing collection outreach, and driving timely payment of overdue accounts.

• Develop tailored collection strategies for key and high-risk customers, including executive-level escalations and payment plan negotiations.

• Partner with Finance to forecast cash receipts, identify collection risks, and flag potential reserves and write-off candidates ahead of period close.

• Serve as the primary escalation point and subject matter expert for collections, establishing outreach standards and cadences while coaching team members on best practices.

• Manage the end-to-end cash application process, ensuring accurate and timely posting of bank deposits, wire transfers, ACH payments, and credit card transactions to the accounts receivable subledger.

• Reconcile unapplied cash, investigate exceptions, and work with Treasury and Accounting to maintain alignment between the AR subledger and general ledger.

• Conduct credit reviews for new customers, establish appropriate credit limits, and monitor customer exposure to mitigate financial risk.

• Identify customers with deteriorating payment patterns and recommend appropriate actions, including account holds or changes to payment terms.

• Resolve payment disputes, credit memos, and refund requests within established service-level agreements.

• Collaborate with Legal and Deal Operations on complex contract interpretations and work with Sales on customer relationship strategies for sensitive accounts.

• Track recurring dispute causes and share insights with Billing and Sales Operations to prevent future payment issues.

• Develop and maintain AR dashboards covering key performance indicators, including days sales outstanding (DSO), collection effectiveness index, past-due percentages, aging trends, and unapplied cash.

• Provide regular reporting and actionable insights on collections performance, cash flow, and account risk to Revenue Accounting and Finance leadership.

• Partner with Billing to resolve invoice errors, contract mismatches, and amendments that delay customer payments, escalating recurring issues with clear context and urgency.

• Build strong working relationships with Deal Operations, Sales, Legal, IT, and Finance to improve communication and collections outcomes.

• Maintain working knowledge of NetSuite and Salesforce-to-NetSuite data flows, particularly those affecting invoicing, payment terms, and customer records.

• Analyze collections and cash application workflows, identify bottlenecks, and implement scalable improvements and automation.

• Lead initiatives with IT and Sales Operations to streamline the quote-to-cash process, including dunning workflows, payment reminders, and customer self-service payment options.

• Create and maintain standard operating procedures for collections, cash application, and credit management.

• Complete monthly close activities on schedule, including journal entries for adjustments, reserves, and write-offs, as well as accounts receivable flux analysis.

• Maintain audit-ready documentation and support external audit requests, including PBC schedules, samples, and process walkthroughs.

• Ensure collections practices comply with ASC 606, SOX controls, and internal credit and revenue recognition policies.

Requirements

The ideal candidate is an experienced collections and accounts receivable professional with a strong track record in high-growth SaaS or software businesses. You should combine technical AR expertise with sound commercial judgment, strong analytical capabilities, and the ability to work independently across multiple teams. Key qualifications include:

• 5–7 years of experience in collections, accounts receivable, or revenue accounting, preferably within a high-growth SaaS or software company.

• Proven success reducing DSO and past-due balances through effective collections strategies and process improvements.

• Experience managing collections for enterprise B2B accounts, including negotiating with customer finance and procurement teams and handling executive-level escalations.

• Strong working knowledge of NetSuite, particularly accounts receivable, cash application, and customer records.

• Familiarity with Salesforce-to-NetSuite data flows and their impact on invoicing, payment terms, and customer information.

• Advanced Excel or Google Sheets skills, including XLOOKUP, pivot tables, and the ability to manage large datasets for reconciliations and aging analysis.

• Demonstrated ability to identify process gaps and implement workflow improvements, automation, and scalable operational solutions.

• Strong understanding of accounts receivable reconciliations, cash application, credit risk, dispute resolution, and month-end close processes.

• Excellent cross-functional communication skills, with the ability to work effectively with Sales, Legal, Finance, and senior leadership.

• Ability to operate independently, manage competing priorities, and guide or mentor colleagues.

• Strong attention to detail and commitment to maintaining accurate financial records and audit-ready documentation.

Preferred Qualifications:

• Experience with usage-based or consumption-based billing models.

• Exposure to SOX-controlled environments and internal audit processes, particularly within publicly traded companies.

• Experience conducting credit risk assessments and managing credit limits for B2B customers.

• Familiarity with collections automation platforms, accounts receivable tools, and AR dashboard development.

Benefits

• Base salary: $121,000–$148,000 USD annually, depending on location, experience, skills, and level of responsibility.

• Potential eligibility for equity as part of the overall compensation package.

• Comprehensive healthcare benefits.

• Flexible Spending Account (FSA).

• Flexible work schedule.

• Flexible Time Off.

• Paid parental leave.

• Employee Assistance Program (EAP).

• Monthly internet reimbursement.

• Monthly, quarterly, and annual social and team-building events.

• Remote work within the United States.

• Opportunity to contribute to scalable finance operations and process improvements in a growing SaaS business.