Clinical Training & Implementation Specialist
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Skills
customer serviceehremrgoogle workspacelmsphlebotomypoint-of-care testingquality controlquality improvementspecimen collectionvenipuncture
About the role
Description
**Florida Remote/Travel Position**
ABOUT PEOPLEONE HEALTH:
PeopleOne Health is one of the fastest-growing providers of value-based primary care and has earned the best-in-class member satisfaction scores. We deliver exceptional healthcare that reduces costs and significantly improves health outcomes by focusing on preventive care, behavior change, and keeping people healthier. The key to our successful culture is living our motto: care for yourself; care for each other; care for our members.
JOB SUMMARY:
The Clinical Training & Implementation Specialist plays a key role in the successful opening, implementation, and stabilization of new PeopleOne Health centers. This highly hands-on, traveling position supports the complete clinical implementation lifecycle, including initial health center set-up, new employee training, clinical and operational readiness, mock workflows, opening-day support, and post-go-live stabilization.
SUPERVISORY RESPONSIBILITIES:
This position provides supervision to others: No
ESSENTIAL JOB FUNCTIONS:
- Travels to new health center locations and actively participates in the physical and clinical set-up of the center, including receiving, unpacking, and setting up supplies and equipment.
- Establishes organized clinical supply and laboratory areas.
- Verifies appropriate storage, labeling, inventory, and expiration-date management
- Completes the laboratory and point-of-care testing set-up; and ensures required quality-control processes, logs, supplies, and equipment are in place prior to opening.
- Provides standardized orientation and hands-on training to newly hired clinical team members on PeopleOne Health workflows, systems, equipment, patient flow, clinical procedures, supply management, laboratory processes, quality control, documentation, and role-specific responsibilities.
- Evaluates learner understanding and competency through observation, demonstration, simulation, and coaching.
- Facilitates mock patient visits and workflow simulations prior to opening, identifies clinical or operational readiness gaps, and partners with center leadership and Clinical Operations to resolve issues before patient care begins.
- Provides onsite support during opening and the planned post-go-live stabilization period, coaching employees as they transition from training into live patient care, reinforcing standardized workflows, and continuing to refine center set-up, supply organization, laboratory processes, patient flow, and other operational needs identified after opening.
- Partners with Clinical Operations, center leadership, Facilities, IT, Procurement, Human Resources, and other implementation teams to support successful center openings.
- Communicates training and readiness concerns
- Identifies recurring implementation opportunities, and provides feedback to improve future training, workflows, job aids, competencies, and new-center opening processes.
Other Duties:
- Participate in the creation and execution of clinical onboarding plans for new hires.
- Support training initiatives related to quality improvement, patient experience, and EMR changes.
- Provide peer coaching, mentorship, and support to new or developing clinical team members.
- Assist in the development and implementation of training strategies for enterprise and new center initiatives.
- Travel to health center locations as needed (estimated 75 - 100%). May require an irregular schedule that changes weekly and monthly based on travel needs. May be expected to work some weekends and an occasional holiday.
SKILLS & ABILITIES:
- Strong clinical knowledge with the ability to translate policies and workflows into practical, hands-on training.
- Demonstrated ability to teach adult learners using multiple instructional approaches.
- Strong coaching, facilitation, and interpersonal communication skills.
- Ability to organize and operationalize a new clinical environment.
- Excellent written and verbal communication skills.
- Ability to assess training needs, identify skill gaps, and provide constructive feedback.
- Proficiency in Google Workspace (docs, sheets, slides) and familiarity with Learning Management Systems (LMS).
- Ability to work independently and manage multiple priorities across various locations.
- Collaborative mindset and ability to build positive working relationships with clinical and operational teams.
- Strong organizational and time management skills.
- Detail-oriented with a commitment to accuracy, consistency, and compliance.
- Excellent interpersonal and customer service skills.
- Ability to identify operational gaps and independently develop practical solutions in a rapidly changing implementation environment.
Requirements
EDUCATION & CERTIFICATIONS :
- Medical Assistant, Licensed Practical Nurse, Registered Nurse, Paramedic, or other relevant healthcare/clinical background required.
- Current applicable clinical certification or licensure preferred when appropriate to the individual's discipline.
- Must be a graduate of an approved Medical Assistant Program. Certification preferred. Graduates of a Licensed Practical Nursing program will also be considered.
- Current Basic Life Support/AED Certification from an AHA-accredited provider.
- Phlebotomy Certification: Required for all Medical Assistants who perform venipuncture or specimen collection.
- Must hold an active credential from one of the following nationally recognized organizations:
- National Healthcare Association (NHA) – Certified Phlebotomy Technician (CPT)
- American Medical Technologists (AMT) – Registered Phlebotomy Technician (RPT)
- National Center for Competency Testing (NCCT) – National Certified Phlebotomy Technician (NCPT)
- American Society for Clinical Pathology (ASCP) – Phlebotomy Technician (PBT)
- New hires without certification must obtain the required credential within 90 days of hire.
- Child Clearance - Act 33
- Criminal Clearance - Act 38
- FBI Clearance - Act 73
EXPERIENCE:
- Required: Minimum 3 years of experience in a clinical role in primary care, urgent care, or similar outpatient setting.
- Required: Minimum 1 – 3 years experience in formal training delivery.
- Preferred: Experience in training program development or clinical education.
- Preferred: Familiarity with electronic health records (e.g., eClinicalWorks).
- Preferred: Experience with new clinic openings, clinical implementation, workflow development, or operational readiness.
- Preferred: Experience working across multiple locations or supporting standardized operations across a multi-site healthcare organization
PHYSICAL REQUIREMENTS:
(The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the position’s essential functions.)
- Requires frequent and extensive travel, potentially 75–100% during periods of active center implementation, including overnight stays.
- Ability to remain onsite for multi-week center implementation assignments.
- While performing the duties of this job, there is possible exposure to blood and body fluids, infectious diseases, chemicals, and repetitive motions.
- The employee is regularly required to sit and use a computer.
- Frequently required to talk, hear, and reach with hands and arms.
- Must occasionally lift and/or move up to 20 pounds.
- Specific vision abilities required by this job include close vision and adjusting focus.
- Prolonged periods working on a computer.
- While performing the duties of this position, the employee is regularly required to talk or hear.