Clinical Support Clerk

Salary

The salary range for this position is CAD $28.74/Hr. - CAD $28.74/Hr.

nSPH Transition Information

**As Providence Health Care prepares for the opening of the New St. Paul's Hospital, some aspects of this position may evolve during the transition period. While the overall nature of the role is expected to remain substantially the same, operational requirements may result in adjustments to scheduling, FTE, unit assignment, site or other operational details.** Please note: This position is part of a planned Master Rotation transition associated with the opening of the New St. Paul’s Hospital (NSPH). Effective February 22, 2027, the position will transition to 0.66 FTE and hours-07:00-19:00, 19:00-07:00 Days off-Rotating Rotation-Days/Nights Rotating

Job Accuracy Posting Flag

The hours of work, including start and stop times, days off, work area and work site may be subject to change consistent with operations requirements and applicable provisions of the Collective Agreement and statutes. **Testing may be required. ***A criminal record check may be required

Summary

At the St. Paul’s Hospital Pregnancy, Birthing and Newborn Centre, we know that welcoming a child into the world is one of the most profound events in someones life.

Our dedicated staff is here to provide exceptional maternity care. We offer pregnancy care, including prenatal classes, a private birthing experience, and post-birth supports.

We welcome all families with inclusive, accessible, and comprehensive maternity care services. We strive to provide culturally-safe and trauma-informed care. Indigenous people who are pregnant can access our Indigenous Wellness Liaisons for culturally appropriate supports.

Reporting to the Patient Care Manager or designate and receiving work direction from the Clinical Nurse Leader(s), Charge Nurse(s) and Physician(s), the Clinical Support Clerk performs a variety of duties such as:

• scheduling, admitting, secretarial and clerical duties for a clinical area(s)
• assists with transmitting information to visitors, patients/clients, family members, hospital staff and other individuals by notifying or directing and transferring them to appropriate personnel or hospital locations
• receiving and answering questions in accordance with established procedures
• schedules and books appointments and/or processes admissions/transfers/discharges by obtaining patient/client information
• entering patient/client information into computerized registration and/or scheduling system
• booking time slots and/or rescheduling appointments as required
• performs secretarial and clerical duties such as checking patient/client record in computerized registration and/or scheduling system for booking and test result information
• sends/receives test results to appropriate health care personnel
• performs reception duties, types, files and stores documents, enters and maintains data and orders supplies

What You Bring

Education:Grade 12, two years' recent, related experience or an equivalent combination of education, training and experience.Skills and Abilities:Ability to keyboard at 40 w.p.m. Knowledge of medical terminology. Ability to communicate effectively both verbally and in writing. Ability to deal with others effectively. Physical ability to carry out the duties of the position. Ability to organize work. Ability to operate related equipment.

What We Offer

· A competitive salary: The salary range for this position is $28.74 per hour, depending on experience.

· Growth opportunities: We welcome individuals at all stages of their career, offering opportunities for professional development and growth.

· State-of-the-art facilities: The new St. Paul’s Hospital and health campus will be the most innovative approach to the delivery of integrated care in B.C. and Canada, designed to appropriately address the future health needs of patients, families, and our communities. From hospital care to primary and community health solutions, the new St. Paul’s Hospital and health campus will continue to lead innovations in care, research, and teaching. The new St. Paul’s Hospital is expected to open in 2027.

· Inclusive culture: We respect the diversity, dignity and interdependence of all persons. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents.

Your day to day:

Greets and receives individuals entering clinical area, identifies who they are coming to see, answers questions, provides routine information, and escorts individuals to rooms, ensuring that all individuals have a positive experience. Transmits information to and from hospital staff, physicians, patients/clients, family members, visitors and other individuals by notifying or directing and transferring them to appropriate personnel or hospital locations; and receiving telephone calls, emails and taking messages. Receives patient/client and/or physician/health care professional requests for patient/client appointments. Schedules and books patient appointments by entering patient/client information into computerized registration and/or scheduling system, booking a time slot, making follow-up appointments and canceling or adjusting patient appointments. Identifies concerns to physician/clinical staff as required. Contacts appropriate areas such as doctor's offices, community pharmacies, patients/clients, other clinical areas and departments or hospitals to confirm appointments, and provide or obtain documentation. Verifies patient/client record in computerized registration and/or scheduling system prior to visit/admission and ensures requested procedures are booked and results are in the system. Uploads patient/client records as needed. Assists with room set ups or moves. Performs admission/transfer/discharge duties as required by clinical area/site by interviewing patients, obtaining information such as personal details, completing a variety of standard forms such as medical insurance billing cards, entering information into the computerized Admission, Discharge & Transfer and/or Patient Care Administration System according to established procedures, printing out keyed data as required for consent form, explaining hospital policies and consent form, and obtaining signatures as required. Follows up on patient/client services such as diet tray orders, collection, tracking and storage of patient belongings, distributing/collecting patient/client surveys for completion, and picking up and delivering items to clinical area. Schedules patient/client appointments for diagnostic tests through the computerized registration and/or scheduling system in areas such as Radiology and the Laboratory and contacts patients/clients to provide pre-appointment instructions as appropriate. Maintains downtime procedures and reports in accordance with established procedures such as distributing materials in downtime carts. Provides support as required by site for clinical area processes either electronically by contacting Switchboard or dialing appropriate phone numbers for actions for specified codes as per established procedures and guidelines.

Who We Are:

Providence Health Care is one of the largest faith-based health care organizations in Canada. For the people at Providence, living our Mission, Vision and Values means providing British Columbians with compassionate, socially just, exceptional and innovative care every day.

From our humble roots 129 years ago, Providence has grown into globally renowned research, teaching, and care organization. As individuals within a mission-driven organization, we choose to be part of Providence Health Care because we value the organization’s long commitment to social justice and compassionate care, and its commitment to the process of Truth and Reconciliation with Indigenous Peoples.

We acknowledge that Providence Health Care and the new St. Paul’s Hospital site is located on the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.