Clinical Site Partnerships & Enablement Manager

Accountabilities

Partnership Development and Acquisition: Identify, engage, and develop relationships with prospective community healthcare sites that align with the organization's partnership model, operational requirements, and strategic objectives.
Evaluate potential partners based on organizational fit, operational capabilities, patient populations, staffing, available space, workflows, and potential clinical study opportunities.
Present the partnership model, value proposition, expectations, and available support services to prospective partners, guiding discussions from initial interest through internal evaluation, approvals, and agreement execution.
Lead and manage lease negotiations for prospective partner sites, collaborating with Finance leadership, the Chief Financial Officer, internal stakeholders, and Legal Counsel when necessary.
Coordinate with Feasibility and other relevant teams to assess site readiness and determine suitability for participation in the network.
Maintain an organized partnership pipeline, tracking prospective opportunities, discussions, risks, decisions, and next steps.
Site Onboarding and Launch Coordination: Serve as the central point of coordination throughout the onboarding and launch process for new community partners.
Develop and manage onboarding plans, project timelines, milestones, and communication workflows to ensure a smooth and efficient implementation experience.
Collaborate with Practice Operations, Logistics, Talent Acquisition, Clinical Operations, Quality, Regulatory, Feasibility, and Finance teams to address operational requirements and prepare each site for launch.
Ensure appropriate processes, resources, training, and documentation are in place before new partners begin operations.
Identify potential implementation barriers early, coordinate solutions, and keep internal teams and external partners informed throughout the process.
Contribute to the standardization and continuous improvement of onboarding procedures as the partner network expands.
Partner Relationship Management: Act as the primary point of contact for site owners and staff, connecting partners with the appropriate internal teams, resources, and support.
Build and maintain strong, trusted relationships through proactive communication, responsiveness, and consistent follow-through.
Understand partner needs, collect feedback, coordinate timely responses, and ensure partners clearly understand operational processes, available support, and relevant expectations.
Monitor partner satisfaction and engagement, identify potential concerns or opportunities, and escalate issues when necessary to strengthen long-term relationships and retention.
Performance Monitoring and Continuous Improvement: Track partnership pipeline activity, onboarding progress, launch readiness, and ongoing partner requirements.
Share relevant partner insights and site-level information with Feasibility and Site Network teams to support strategic planning and identify potential study opportunities.
Help establish and monitor partnership performance indicators, including onboarding milestones, communication responsiveness, partner feedback, and ongoing engagement.
Identify recurring operational challenges and collaborate with internal teams to improve partner-facing processes and the overall site experience.
Maintain accurate records of partner communications, agreements, decisions, commitments, and follow-up actions.
Requirements
At least five years of professional experience in partnership development, business development, healthcare operations, clinical research, site networks, or a related field.
Demonstrated experience establishing external partnerships and managing relationships with healthcare providers, pharmacies, community organizations, or other healthcare-related institutions.
Proven ability to evaluate prospective partners, understand their operational needs, assess organizational fit, communicate compelling value propositions, and successfully advance partnership discussions.
Previous experience coordinating onboarding, implementation, or launch activities involving multiple internal and external stakeholders.
Strong project management and organizational abilities, with the capacity to manage multiple partnership opportunities, competing priorities, timelines, and operational requirements simultaneously.
Excellent written and verbal communication skills, including the ability to deliver presentations, build credibility, negotiate effectively, and maintain productive relationships with diverse stakeholders.
Strong judgment, accountability, and attention to detail when handling sensitive information, operational challenges, and complex partner requirements.
Proficiency in Microsoft Office and familiarity with CRM platforms, project management software, and relationship-tracking tools.
Preferred qualifications: Familiarity with clinical research feasibility, site start-up processes, patient recruitment, and clinical site operations.
Working knowledge of HIPAA and an understanding of privacy, quality, and regulatory requirements within healthcare or clinical research environments.
Experience developing partner onboarding materials, operational playbooks, workflows, or performance monitoring processes.
Bachelor's degree in Business, Healthcare Administration, Life Sciences, or a related discipline, or equivalent relevant professional experience.
Core competencies: Strong relationship-building and partner service skills, consultative communication, presentation abilities, business development expertise, opportunity assessment, cross-functional coordination, project and pipeline management, problem-solving, and accountability.
Ability to adapt to a growing organization, work effectively in a dynamic environment, and demonstrate commitment to patient-centered healthcare and improved access to clinical research.
Benefits
Salary: $100,000–$125,000 per year, depending on experience and qualifications.
Work arrangement: Full-time, fully remote position based in the United States.
Professional impact: Opportunity to contribute to an innovative community-based clinical research model that improves patient access and participation in clinical trials.
Career development: Exposure to strategic partnerships, clinical research operations, business development, and healthcare network expansion.
Collaborative environment: Work closely with multidisciplinary teams across Clinical Operations, Finance, Quality, Regulatory, Feasibility, and other business functions.
Professional growth: Opportunity to help shape partnership strategies, onboarding processes, and scalable operational practices within a growing organization.
Meaningful mission: Help make clinical research more accessible, convenient, and inclusive by bringing research opportunities closer to local communities.