Clinical Informatics Coordinator
Key details
- Salary
- $26.80–$39.05/hr
- Location
- Portland, OR, United States
- Work style
- Hybrid
- Level
- Mid level
- Job type
- Full-time
- Experience
- 2–5 yrs
- Function
- Healthcare
- Focus area
- other
- Posted
- 21h ago
Skills
customer serviceehrelearningjiraticketing systems
About the role
Troubleshoot Epic issues and maintain EHR helpdesk and JIRA tickets.
Support routine EHR maintenance, testing, configuration, and upgrades.
Coordinate with Patient Services, EHR stakeholders, and Betterhealth to improve workflows.
Communicate system changes, reminders, and operational updates to staff.
Deliver at-elbow support and EHR training at PPCW locations.
Develop and update training guides, manuals, and e-learning resources.
Help onboard employees to EHR and related ticketing systems.
Schedule & Location
Work location: Portland or Eugene (Hybrid).
Full-time (37.5 hours/week), Monday–Friday. Hybrid work flexibility will be discussed during interviews. In-person work is based at the Flanagan Regional Service Center in Portland or Eugene Regional Service Center, with occasional travel to PPCW health centers. Remote work must be performed within Oregon or Washington.
Employees may occasionally be asked or required to work other days (including weekends), hours, or locations to meet operational needs.
What We're Looking For
Required qualifications
High school diploma or GED.
Two years of experience in health care, preferably as a Clinic Assistant.
One year of experience using the Epic EHR system used by Planned Parenthood.
Willingness and ability to become an Epic Credentialed Trainer.
Demonstrated excellence in customer service.
Valid driver’s license and current insurance for work-related driving.
Helpful additional experience includes EHR implementation, helpdesk ticketing, systems change, training, and health center workflows.
Pay & Growth
$26.80–$39.05/hour
Represented, hourly (non-exempt). Pay placement is based on relevant experience and internal equity; represented wages follow the applicable collective bargaining agreement.
Why Work at PPCW?
Planned Parenthood has a long history of providing essential sexual and reproductive health care, education, and support. At PPCW, you will join colleagues committed to patient dignity, health equity, and reducing financial, social, and systemic barriers to care.
Whether you support patients directly, lead a health center, or strengthen the systems behind the scenes, your work helps people receive the care and information they need.
Benefits & Support
Eligible employees have access to a benefits package designed to support their health, stability, and growth:
Paid time off (up to four weeks, increasing over time)
Nine paid holidays
Medical, dental, and vision insurance (subject to eligibility)
403(b) retirement plan with employer match
Confidential employee assistance program (EAP)
Training and professional development opportunities
Support routine EHR maintenance, testing, configuration, and upgrades.
Coordinate with Patient Services, EHR stakeholders, and Betterhealth to improve workflows.
Communicate system changes, reminders, and operational updates to staff.
Deliver at-elbow support and EHR training at PPCW locations.
Develop and update training guides, manuals, and e-learning resources.
Help onboard employees to EHR and related ticketing systems.
Schedule & Location
Work location: Portland or Eugene (Hybrid).
Full-time (37.5 hours/week), Monday–Friday. Hybrid work flexibility will be discussed during interviews. In-person work is based at the Flanagan Regional Service Center in Portland or Eugene Regional Service Center, with occasional travel to PPCW health centers. Remote work must be performed within Oregon or Washington.
Employees may occasionally be asked or required to work other days (including weekends), hours, or locations to meet operational needs.
What We're Looking For
Required qualifications
High school diploma or GED.
Two years of experience in health care, preferably as a Clinic Assistant.
One year of experience using the Epic EHR system used by Planned Parenthood.
Willingness and ability to become an Epic Credentialed Trainer.
Demonstrated excellence in customer service.
Valid driver’s license and current insurance for work-related driving.
Helpful additional experience includes EHR implementation, helpdesk ticketing, systems change, training, and health center workflows.
Pay & Growth
$26.80–$39.05/hour
Represented, hourly (non-exempt). Pay placement is based on relevant experience and internal equity; represented wages follow the applicable collective bargaining agreement.
Why Work at PPCW?
Planned Parenthood has a long history of providing essential sexual and reproductive health care, education, and support. At PPCW, you will join colleagues committed to patient dignity, health equity, and reducing financial, social, and systemic barriers to care.
Whether you support patients directly, lead a health center, or strengthen the systems behind the scenes, your work helps people receive the care and information they need.
Benefits & Support
Eligible employees have access to a benefits package designed to support their health, stability, and growth:
Paid time off (up to four weeks, increasing over time)
Nine paid holidays
Medical, dental, and vision insurance (subject to eligibility)
403(b) retirement plan with employer match
Confidential employee assistance program (EAP)
Training and professional development opportunities
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