Client Service Supervisor

Client Service Supervisor II

Lead with compassion. Inspire your team. Elevate the client experience.

At VCA Alameda East Veterinary Hospital, exceptional patient care begins with exceptional leadership.

We're looking for an experienced, collaborative, and people-focused Client Service Supervisor II to help lead our hybrid hospital. This is an opportunity for someone who is passionate about developing people, creating exceptional client experiences, and building a culture where both associates and patients thrive.

As a Client Service Supervisor, you'll partner closely with the Client Service Manager to support daily operations, coach and develop associates, improve workflows, and ensure every client interaction reflects VCA's commitment to compassionate, high-quality care.

Why Join VCA Alameda East?

At Alameda East, we believe great leaders never stop learning.

Our leadership team is committed to developing future veterinary leaders through mentorship, continuing education, cross-department collaboration, and professional growth opportunities. We foster an environment where leaders are empowered to innovate, coach, and continuously improve both the client experience and the success of their teams.

Whether your goal is to expand your leadership skills or continue advancing your career within veterinary medicine, you'll have the opportunity to grow alongside an exceptional team.

What You'll Do

As a Client Service Supervisor, you will:

• Lead, mentor, and support a high-performing Client Service team while fostering a culture of accountability, collaboration, and compassion.
• Recruit, interview, onboard, train, coach, and develop Client Service Associates.
• Partner with the Client Service Manager to oversee day-to-day front office and referral operations and ensure outstanding client service.
• Promote VCA's Mission Statement and MARS Five Principles through daily leadership and coaching.
• Monitor client flow and front desk operations to ensure efficient, timely, and compassionate service.
• Address client concerns professionally while identifying opportunities to improve the overall client experience.
• Partner with the Client Service Manager for scheduling, staffing, workflow planning, and operational support across the department.
• Conduct performance coaching, assist with evaluations, provide constructive feedback, and support associate development.
• Maintain accurate records, compliance, and support financial accountability through audits and cash handling procedures.
• Partner with the Client Service Manager to support hospital marketing initiatives, community outreach, and client engagement efforts.
• Foster strong communication and collaboration between Client Service, doctors, technicians, and other hospital departments.
• Lead by example by providing exceptional service and maintaining a positive, solutions-focused attitude.

What Makes You a Great Leader

We're looking for someone who:

• Leads with integrity, empathy, and professionalism.
• Enjoys coaching, mentoring, and developing others.
• Thrives in a fast-paced emergency and specialty environment.
• Builds trust through strong communication and relationship-building.
• Thinks critically and makes sound decisions.
• Is highly organized with exceptional attention to detail.
• Is passionate about delivering an outstanding client experience.
• Is committed to continuous improvement and helping others succeed.

Preferred Qualifications

• Previous leadership or supervisory experience.
• Veterinary hospital experience preferred.
• Strong client service background with demonstrated leadership skills.
• Excellent written and verbal communication skills.
• Intermediate to advanced computer proficiency.
• Experience with coaching, employee development, scheduling, and performance management.
• Knowledge of customer service, operations, and workflow management.
• Ability to lift up to 40 pounds.

Grow Your Leadership Career

At VCA Alameda East, leadership development is part of our culture.

We encourage our leaders to continue growing through:

• Leadership coaching and mentorship
• Continuing Education (CE)
• Cross-training across Emergency, Specialty, and General Practice services
• Professional development opportunities
• Participation in hospital initiatives and process improvement projects
• Career advancement within VCA Animal Hospitals

We're looking for leaders who are excited to invest in others while continuing to grow themselves.

Schedule

This position requires flexibility to meet the needs of our hospital.

• Four-day work week
• Schedule based on business needs
• Ability to work days, evenings, overnights, weekends, and holidays as needed to support hospital operations

Compensation & Benefits

$22.00–$26.00 per hour, based on experience and qualifications.

We offer competitive compensation and an outstanding benefits package for eligible associates, including medical, dental, vision, generous personal pet care discounts, paid time off, continuing education opportunities, career development, and more!

Ready to Lead With Us?

If you're passionate about developing people, creating exceptional client experiences, and helping shape the future of veterinary medicine, we'd love to hear from you.

Applications will be accepted through November 14, 2026.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer. For a complete EEO statement please see our career page at vcacareers.com.