Client Delivery Analyst III (CDE PMO)

Accountabilities:

Lead the technical implementation of complex debit and credit card processing projects for financial institutions, ensuring successful delivery across all project phases.
Meet with clients to understand business and technical requirements, discuss project specifications, evaluate implementation options, and facilitate consultations with key stakeholders.
Translate client requirements into comprehensive project plans, defining technical deliverables, system configurations, dependencies, and implementation timelines.
Conduct gap analyses to identify differences between existing systems and target requirements, determining the necessary system configurations and implementation adjustments.
Provide expert consulting and guidance to clients, recommending appropriate technical solutions and implementation approaches aligned with their business objectives.
Coordinate technical communication between clients, internal teams, and third-party vendors, including data mapping and file integration between different processing platforms.
Oversee project execution by working closely with client teams and vendors to ensure technical activities are completed accurately, efficiently, and within established deadlines.
Monitor project progress, identify outstanding issues, escalate risks to project managers, and contribute to effective issue resolution.
Validate system parameters, perform testing activities, and modify program configurations when necessary to ensure implementation quality and operational readiness.
Provide technical support throughout the design, development, testing, and implementation phases of assigned projects.
Support complex card processing conversions, including data migration from one processing platform to another, ensuring data integrity and successful transition.
Maintain compliance with established change control procedures and project management standards, while helping less experienced analysts understand and apply these processes.
Build strong working relationships with clients, vendors, and internal project stakeholders to facilitate effective communication and successful project outcomes.
Provide extended-hours and after-hours support during project installations and post-implementation periods, including occasional on-site assistance when required.
Contribute to continuous improvement initiatives by identifying opportunities to enhance departmental processes, procedures, and implementation methodologies.
Assist in developing product and service requirement templates, procedural documentation, and standardized project delivery practices.
Support the training, coaching, and mentoring of less experienced Business Analysts and Project Consultants.
Perform additional project-related responsibilities as required.
Requirements:
Bachelor's degree in a relevant field or an equivalent combination of education and professional experience.
At least 7 years of relevant experience in the payment processing industry.
Minimum of 5 years of experience in business analysis or systems analysis.
At least 3 years of experience providing client-facing project support, preferably within financial technology or payment processing environments.
Demonstrated experience completing card processing conversions, particularly projects involving data migration from one processing platform to another.
Thorough understanding of payment card products, processing systems, support services, and related operational workflows.
Strong technical and analytical skills, with the ability to understand complex business requirements and translate them into effective system configurations and implementation solutions.
Experience conducting gap analyses, data mapping, system validation, testing, and technical implementation activities.
Strong project coordination and organizational skills, including the ability to manage multiple technical deliverables, priorities, and deadlines.
Excellent client-facing communication and consulting skills, with the ability to explain complex technical concepts to both technical and non-technical stakeholders.
Proven ability to collaborate effectively with clients, third-party vendors, project managers, and cross-functional teams.
Strong problem-solving skills, attention to detail, and the ability to identify, escalate, and resolve implementation issues.
Experience working within structured change management, quality assurance, and project governance frameworks.
Ability to work independently while contributing positively to a collaborative and geographically distributed team.
Flexibility to provide occasional extended-hours and after-hours support during critical implementation and installation periods.
Training or certification in Six Sigma methodologies is preferred.
Project management certification is considered an advantage.
Experience with the Connex payment processing system is highly desirable.
Benefits:
Competitive compensation: Annual salary range of $75,800 – $117,500, with the anticipated hiring range generally between $75,800 and $96,700. Final compensation depends on experience, qualifications, skills, and other relevant factors.
Remote-first work environment: Flexibility to work remotely from the United States, supported by a collaborative and inclusive workplace culture.
Medical coverage: Comprehensive medical insurance, including access to telemedicine services.
Dental and vision insurance: Coverage to support employee health and wellbeing.
Life and disability insurance: Basic and optional life insurance, along with employer-paid disability coverage.
Retirement savings: 401(k) plan with employer matching contributions.
Health Savings Account (HSA): Access to HSA plans with employer-provided contributions.
Flexible Spending Accounts (FSA): Additional options to manage eligible healthcare and dependent care expenses.
Supplemental insurance: Additional insurance options to support employees and their families.
Paid time off: Paid vacation and personal leave, plus 12 paid holidays.
Family-focused leave: Maternity, parental, and family care leave programs.
Community involvement: Dedicated paid time off for community volunteering.
Mental health and wellbeing: Employee Assistance Program (EAP) and wellness initiatives.
Professional development: Tuition reimbursement opportunities to support continued learning and career growth.