Clerk V - Holyoke

The Department of Children and Families (DCF) is seeking a mission-driven, dedicated individual to fill the role of Clerk V. The selected candidate will perform clerical support activities primarily for the Area Director and the Area Management Team.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Assignments of a confidential nature.
• Receive and screen telephone calls for the Area Director.
• Answer and/or refer inquires to appropriate parties for action.
• Supervision and back-up for assigned support staff
• Enter data on Family Net.
• Compose and/or prepare correspondence, reports, and/or memoranda as requested.
• Coordinate records production for external requests including records production, redacting and printing.
• Maintain files and records such as correspondence, confidential records, etc.

Preferred Qualifications:

• Demonstrated ability on all office equipment including; PC, photocopier, scanner, fax.

• Ability to effectively handle complaints presented or referred to the Director.

• Aptitude to work with culturally diverse populations.

• Demonstrated ability to maintain a professional demeanor in the public forum.

• Knowledge to utilize Word, Excel, Access, FamilyNet System and i-FamilyNet.

• Experience to plan, organize and carry through on office events.

• Ability to carry out work activities with a minimum of direction.

• Ability to establish systems to improve overall performance of all clerical functions.

• Aptitude to organize and improve filing system.

TO APPLY:

Please upload both Resume and Cover Letter for this position when applying. First consideration will be given to those applicants that apply within the first 14 days.

About the Department of Children and Families:

The Department of Children and Families (DCF) is committed to upholding the fundamental mission of protecting children from abuse and neglect to ensure they are able to grow and thrive in a safe and nurturing environment. DCF’s vision is that all children have the right to grow up in a nurturing home, free from abuse and neglect, with access to food, shelter, clothing, health care and education.

DCF works toward establishing the safety, permanency and well-being of the Commonwealth's children by: stabilizing and preserving families; providing quality temporary alternative care when necessary, safely reunifying families; and when necessary and appropriate, creating new families through kinship, guardianship or adoption. Preferred applicants will possess a demonstrated commitment to the core practice values: 1) child-driven, 2) family-centered, 3) community-focused, 4) strength-based, 5) committed to diversity/cultural competency, and, 6) committed to continuous learning.

For more information about our agency and programs visit: www.mass.gov/dcf

Pre-Hire Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori.

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

ADA Reasonable Accommodation: If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests

For questions, please contact the Office of Human Resources at 1-800-510-4122 and select option #4.

The Department of Children and Families (DCF) is seeking a mission-driven, dedicated individual to fill the role of Clerk V. The selected candidate will perform clerical support activities primarily for the Area Director and the Area Management Team.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Assignments of a confidential nature.
• Receive and screen telephone calls for the Area Director.
• Answer and/or refer inquires to appropriate parties for action.
• Supervision and back-up for assigned support staff
• Enter data on Family Net.
• Compose and/or prepare correspondence, reports, and/or memoranda as requested.
• Coordinate records production for external requests including records production, redacting and printing.
• Maintain files and records such as correspondence, confidential records, etc.

Preferred Qualifications:

• Demonstrated ability on all office equipment including; PC, photocopier, scanner, fax.

• Ability to effectively handle complaints presented or referred to the Director.

• Aptitude to work with culturally diverse populations.

• Demonstrated ability to maintain a professional demeanor in the public forum.

• Knowledge to utilize Word, Excel, Access, FamilyNet System and i-FamilyNet.

• Experience to plan, organize and carry through on office events.

• Ability to carry out work activities with a minimum of direction.

• Ability to establish systems to improve overall performance of all clerical functions.

• Aptitude to organize and improve filing system.

TO APPLY:

Please upload both Resume and Cover Letter for this position when applying. First consideration will be given to those applicants that apply within the first 14 days.

About the Department of Children and Families:

The Department of Children and Families (DCF) is committed to upholding the fundamental mission of protecting children from abuse and neglect to ensure they are able to grow and thrive in a safe and nurturing environment. DCF’s vision is that all children have the right to grow up in a nurturing home, free from abuse and neglect, with access to food, shelter, clothing, health care and education.