Clerk III (Accident & Emergency Department)

Kowloon, Hong Kong14h ago

Key details

Salary: HK$211K–HK$329K/yr
Location: Kowloon, Hong Kong
Work style: Onsite
Level: Senior
Experience: 2–5 yrs
Function: Administrative
Focus area: other
Posted: 14h ago

Skills

cantoneseclericalcustomer servicemandarinmedical recordsmicrosoft officetypingword processing

About the role

Title	:	Clerk III (Accident & Emergency Department)
Rank	:	Clerk III
Department/Hospital	:	Accident & Emergency Department, Queen Elizabeth Hospital
Pay	:	HK$17,611 to HK$27,413 (HGPS point 2 to 9) per month including Monthly Allowance Up to 15% of total basic salary (after deducting the contribution of Mandatory Provident Fund by Hospital Authority) as end-of-contract gratuity may be offered to contract staff upon completion of the contract subject to satisfactory performance.

Key Responsibilities:
Perform basic clerical duties under supervision. The typical duties include:
1.	To provide clerical and administrative support to the A&E Registration Office and Shroff Office.
2.	To perform 24-hour shift duties including overnight shift.
3.	To perform A&E medical records sorting and filing.
4.	To provide counter services for patient registration and fee collection and handle the tasks with various HA systems including IPAS, OPAS etc.
5.	To handle frequent updates of Patient Mater Index (PMI) including the “Move Episode” function.
6.	To answer all sorts of public enquiries, including patient’s location.
7.	To handle enquiries from external and internal parties such as medical staff/ wards/ patients/ visitors, both in-person enquiry and telephone enquiry.
8.	To collect, verify data and compile statistical reports for management and services evaluation.
9.	To assist in local workflow design and monitoring workflow implementation.
10.	To operate various HA I.T. systems.
11.	To assist in the co-ordination of meetings/programmes.
12.	To perform any other duties as assigned by the supervisor(s).

Entry Requirements:
1.	(a)	Passes in 5 subjects in the Hong Kong Certificate of Education Examination including English Language (Syllabus B), Chinese Language and Mathematics, or equivalent.
	OR
	(b)	5 subjects in the Hong Kong Diploma of Secondary Education attaining the level specified below: - Level 2 in English Language, Chinese Language and Mathematics; and - Level 2 in New Senior Secondary subjects/ "Attained" in Applied Learning subjects/ Grade E in Other Language subjects; or equivalent.
2.	Ability to perform typing, word processing and/or Chinese word processing.

Preferable Attributes/Exposure:
1.	Knowledge of HA IT systems such as IPAS, OPAS etc.
2.	Working experience in customer service with a good manner.
3.	Knowledge of common office automation (e.g. operation of fax machine) and PC applications (e.g. MS Office Applications)
4.	Proactive, responsible, self-motivated, and able to work independently.
5.	Good interpersonal and communication skills.
6.	Fluent in Cantonese, English and Mandarin is an advantage.

Remarks:
1.	Please refer to https://www.ha.org.hk/haho/ho/hrd_jv/NotestoApplicants.pdf for “Notes to Applicants”.
2.	Serving staff who have completed F.5/S.5 or equivalent and have 2 years’ clerical experience within HA may also be considered.
3.	The service of Queen Elizabeth Hospital will be relocated to the Kai Tak Hospital in phases starting from year 2026.

Please submit application on-line on or before 24 November 2026. For Enquiries, please telephone 3506 1154.

Title	:	Clerk III (Accident & Emergency Department)
Rank	:	Clerk III
Department/Hospital	:	Accident & Emergency Department, Queen Elizabeth Hospital
Pay	:	HK$17,611 to HK$27,413 (HGPS point 2 to 9) per month including Monthly Allowance Up to 15% of total basic salary (after deducting the contribution of Mandatory Provident Fund by Hospital Authority) as end-of-contract gratuity may be offered to contract staff upon completion of the contract subject to satisfactory performance.

Key Responsibilities:
Perform basic clerical duties under supervision. The typical duties include:
1.	To provide clerical and administrative support to the A&E Registration Office and Shroff Office.
2.	To perform 24-hour shift duties including overnight shift.
3.	To perform A&E medical records sorting and filing.
4.	To provide counter services for patient registration and fee collection and handle the tasks with various HA systems including IPAS, OPAS etc.
5.	To handle frequent updates of Patient Mater Index (PMI) including the “Move Episode” function.
6.	To answer all sorts of public enquiries, including patient’s location.
7.	To handle enquiries from external and internal parties such as medical staff/ wards/ patients/ visitors, both in-person enquiry and telephone enquiry.
8.	To collect, verify data and compile statistical reports for management and services evaluation.
9.	To assist in local workflow design and monitoring workflow implementation.
10.	To operate various HA I.T. systems.
11.	To assist in the co-ordination of meetings/programmes.
12.	To perform any other duties as assigned by the supervisor(s).

Entry Requirements:
1.	(a)	Passes in 5 subjects in the Hong Kong Certificate of Education Examination including English Language (Syllabus B), Chinese Language and Mathematics, or equivalent.
	OR
	(b)	5 subjects in the Hong Kong Diploma of Secondary Education attaining the level specified below: - Level 2 in English Language, Chinese Language and Mathematics; and - Level 2 in New Senior Secondary subjects/ "Attained" in Applied Learning subjects/ Grade E in Other Language subjects; or equivalent.
2.	Ability to perform typing, word processing and/or Chinese word processing.

Preferable Attributes/Exposure:
1.	Knowledge of HA IT systems such as IPAS, OPAS etc.
2.	Working experience in customer service with a good manner.
3.	Knowledge of common office automation (e.g. operation of fax machine) and PC applications (e.g. MS Office Applications)
4.	Proactive, responsible, self-motivated, and able to work independently.
5.	Good interpersonal and communication skills.
6.	Fluent in Cantonese, English and Mandarin is an advantage.

Remarks:
1.	Please refer to https://www.ha.org.hk/haho/ho/hrd_jv/NotestoApplicants.pdf for “Notes to Applicants”.
2.	Serving staff who have completed F.5/S.5 or equivalent and have 2 years’ clerical experience within HA may also be considered.
3.	The service of Queen Elizabeth Hospital will be relocated to the Kai Tak Hospital in phases starting from year 2026.

Please submit application on-line on or before 24 November 2026. For Enquiries, please telephone 3506 1154.

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