Circa - Facilities - Dispatch
Las Vegas, NV, United States1w ago
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Key details
- Location
- Las Vegas, NV, United States
- Work style
- Onsite
- Level
- Entry level
- Experience
- 1–4 yrs
- Function
- Logistics & Transportation
- Focus area
- other
- Posted
- 1w ago
Skills
customer servicemicrosoft windowstwo-way radio
About the role
JOB SUMMARY:
Using excellent customer service skills, answer calls from both Guests and Team Members. Collect details regarding the issues and dispatch our Engineering team utilizing our computer-based program in a timely manner.
ESSENTIAL JOB FUNCTIONS:
Answer incoming calls concerning maintenance and repairs needed
Input call details into the computer utilizing our computer-based program
Assign work orders through our computer-based program in a timely manner
Effectively communicate details of work orders and follow up through to completion
Monitor alarm system and effectively report alarms and areas as they appear
Maintain dispatch log of all activities performed throughout the day
Notify Supervisors of parts and inventory needs
Ensure customer satisfaction
Follow lawful direction from Upper Management
Understand and follow work and safety rules and procedures
Interact well with others and be a positive influence on Team Member morale
Responsible for adhering to all company and departmental policies and standards
Other duties as assigned
QUALIFICATIONS:
Previous experience with two-way radios and multi-line phones
Working knowledge of Windows based computer systems
Ability to read and comprehend instructions and information
Must be flexible, detail oriented, able to prioritize and able to multi-task effectively
Must be able to work in a fast paced, changing environment with multiple distractions and meet timelines
Must uphold appearance standards
Ability to problem solve and strategize for better solutions
Work varied shifts, including weekends and holidays
EDUCATION and/or EXPERIENCE:
High School graduate or equivalent
Must be 21+ years old
One (1) year experience, preferably in a Hotel/Casino environment
PHYSICAL, MENTAL AND WORK ENVIRONMENT:
Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers and symbols
Manual dexterity to operate job related equipment
Performance of job duties will require standing, walking, lifting, reaching, pushing, pulling and grasping.
These tasks include the maintenance and care of assigned area.
Constant contact with fellow team members
Ability to stand and walk for prolonged periods of time
DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Using excellent customer service skills, answer calls from both Guests and Team Members. Collect details regarding the issues and dispatch our Engineering team utilizing our computer-based program in a timely manner.
ESSENTIAL JOB FUNCTIONS:
Answer incoming calls concerning maintenance and repairs needed
Input call details into the computer utilizing our computer-based program
Assign work orders through our computer-based program in a timely manner
Effectively communicate details of work orders and follow up through to completion
Monitor alarm system and effectively report alarms and areas as they appear
Maintain dispatch log of all activities performed throughout the day
Notify Supervisors of parts and inventory needs
Ensure customer satisfaction
Follow lawful direction from Upper Management
Understand and follow work and safety rules and procedures
Interact well with others and be a positive influence on Team Member morale
Responsible for adhering to all company and departmental policies and standards
Other duties as assigned
QUALIFICATIONS:
Previous experience with two-way radios and multi-line phones
Working knowledge of Windows based computer systems
Ability to read and comprehend instructions and information
Must be flexible, detail oriented, able to prioritize and able to multi-task effectively
Must be able to work in a fast paced, changing environment with multiple distractions and meet timelines
Must uphold appearance standards
Ability to problem solve and strategize for better solutions
Work varied shifts, including weekends and holidays
EDUCATION and/or EXPERIENCE:
High School graduate or equivalent
Must be 21+ years old
One (1) year experience, preferably in a Hotel/Casino environment
PHYSICAL, MENTAL AND WORK ENVIRONMENT:
Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers and symbols
Manual dexterity to operate job related equipment
Performance of job duties will require standing, walking, lifting, reaching, pushing, pulling and grasping.
These tasks include the maintenance and care of assigned area.
Constant contact with fellow team members
Ability to stand and walk for prolonged periods of time
DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).