Chief Program Officer

Position summary:The Chief Program Officer (CPO) is responsible for the overall leadership, operational management, and strategic integration of the organization’s program areas, including ECM, Behavioral Health, Youth Services, Youth Navigation Center, and Family Resource Centers. The CPO drives the development and implementation of a cohesive, integrated service delivery model that strengthens outcomes across programs, enhances client experience, and ensures operational excellence. As a key member of the executive leadership team, the CPO partners with the CEO, COO, and CFO to align program operations with organizational strategy and sustainability goals

DUTIES:

Duties include but are not limited to the following core areas. Contribute to team effort by performing other duties and completing special projects as assigned.

Program Integration and Strategic Development

• Lead the design, implementation, and execution of an integrated service delivery model across all service lines/programs

• Collaborate with executive leadership to develop and execute strategic plans that position programs for growth, innovation, and impact.

• Ensure that programs operate in alignment with best practices, funding requirements, and organizational values.

Operational Oversight and Continuous Improvement

• Provide day-to-day operational leadership to program directors and management teams.

• Implement process improvements that streamline service delivery, increase collaboration across departments, and enhance client outcomes.

• Develop and monitor program dashboards, KPIs, and outcome metrics to ensure continuous quality improvement.

• Monitor and improve program productivity, including caseloads, service units, staff utilization, and throughput, to ensure programs meet performance and contract expectations.

Compliance, Risk Management, and Contract Oversight

• Ensure program operations comply with all relevant local, state, and federal regulations, funder requirements, and accreditation standards.

• Oversee quality assurance processes, audits, and corrective action plans as needed.

• Support grant compliance efforts, including reporting, budgeting, and contract deliverables.

Financial Stewardship and Resource Optimization

• Accountable for the financial performance and sustainability of the program portfolios, including evaluating the financial implications of new services and addressing underperforming programs or contracts.

• Ensure effective resource allocation across programs and advocate for investments that strengthen service delivery.

• Identify opportunities for operational efficiencies and cost savings without compromising quality.

Staff Development and Leadership

• Mentor, coach, and develop program leadership teams to build strong management capacity and promote leadership from within.

• Foster a culture of high performance, accountability, collaboration, and professional development.

Community Engagement and Partnership Development

• Build and maintain strategic partnerships with community organizations, government agencies, funders, and other stakeholders to strengthen service networks and referral systems.

• Represent the organization publicly at community events, partner meetings, and programmatic collaborations.

• Identify emerging community needs and advocate for program innovations to address them

• Serve as the organization’s primary liaison for funders, MCPs, government partners, and other key system stakeholders related to program services.

• Cultivate and manage strong, collaborative relationships with external partners to sustain funding, enhance services, and expand organizational impact.

• Represent the organization at key meetings, funder convenings, MCP strategy sessions, and system planning tables.

PHYSICAL REQUIREMENTS:

The essential functions of this position are the fundamental job duties that must be performed, with or without reasonable accommodation. The physical requirements of the position include, but are not limited to:

• Lift and/or push a cart or dolly weighing up to 25 pounds.

• Carry items weighing up to 25 pounds for short distances.

• Perform other physical activities that are reasonably necessary to perform the essential functions of the position, as described in this job description

	Rarely (less than 1 hr)	Occasionally (up to 3 hrs)	Frequently (up to 6 hrs)	Constantly (up to 8 hrs / full shift)
Sitting				X
Standing		X
Walking on flat surfaces		X
Walking on uneven surfaces	X
Driving a personal or company vehicle		X
Using a computer, keyboard, or mouse