Chief of Staff, Collaboration and Communication

Job Description

The Employee Platforms group is a team of innovators who love technology as much as you do. Together, you'll use a disciplined, innovative and business-focused approach to develop a wide variety of high-quality products and solutions directly impacting end users. You'll work in a modern, stable, resilient and secure operating environment where you, and the products you deliver, will thrive. As Chief of Staff, you'll sit at the center of a global product line and turn strategy into coordinated, measurable outcomes. This is your opportunity to influence senior leaders, accelerate execution and grow as a strategic operator in a complex technology environment.

As a Chief of Staff in Collaboration and Communication, you will be a trusted partner to the C&C Product Line Lead and Leadership Team, you will sit at the center of the organization to drive portfolio governance and operational oversight, connect strategy to execution, measure outcomes, and lead the key rhythms that span organizational effectiveness, workforce strategy, financial management, and communications and change management in a complex technology environment.

You will partner closely with the C&C Leadership Team, product and engineering delivery teams, and C&C's partners across Finance, Human Resources, Business Management and the Employee Platforms enablement team. Together, you will improve execution discipline, strengthen efficiency, drive portfolio governance and translate strategy into coordinated outcomes across C&C.

Success in this role requires the ability to navigate ambiguity, influence senior stakeholders, synthesize complex information into clear recommendations and drive alignment across diverse teams. The ideal candidate combines strategic thinking, operational rigor, strong project management and effective communication to accelerate organizational outcomes.

The Collaboration and Communication Product Line at JPMorganChase is responsible for engineering, developing and supporting modern enterprise-wide solutions that allow our global workforce of over 300,000 employees to effectively collaborate and communicate internally and with our global client base. Our global scale presents a great opportunity to drive the innovation that will continue to fundamentally transform the way we work. We look first and foremost for people who are passionate about solving business problems through teamwork and innovation. We have a people-oriented culture with an obsession for user experience, engineering excellence, experimentation, learning and continuous improvement, in a collaborative, trusting and thought-provoking environment that encourages diversity of thought. As a trusted partner to leadership, you will connect strategy to execution, measure outcomes and lead the key rhythms that span organizational effectiveness, workforce strategy, financial management, and communications and change management.

Job responsibilities

• Lead the Enablement and Chief of Staff function for C&C, collaborating with product and engineering leads, technical program managers, Finance, Business Management and HR to oversee technology spend, monthly finance and business reviews, revised forecasts, budget alignment and HR needs

• Lead portfolio governance for C&C, including portfolio reporting and executive-level performance insights, in partnership with engineering leads and product owners, driving the book of work for engineering teams and ensuring alignment to OKRs

• Partner with Employee Platforms Portfolio Management and Governance leads on annual budget planning and monthly reviews to ensure financial discipline and strategic alignment

• Establish and manage C&C Leadership Team operating rhythms that improve transparency, accountability and decision-making