Certified Enrollment Director (5342)

YMCA OF METROPOLITAN LOS ANGELES

The LA Y is the Center for Community Well-Being in Los Angeles, committed to building stronger communities by providing equitable programs and services to empower all. We are focused on fighting food insecurity, providing equity in education, making sure every child has the opportunity to experience the joy of sports, ensuring kids and teens have a safe place to grow, learn and live a healthy lifestyle. The LA Y’s health and wellness initiatives offer medical and mental health resources to ensure everyone has access to basic health needs. Our mission is to provide services and resources that contribute to the well-being of our community. The LA Y operates 29 Centers and over 200 program sites across LA County.

*This position is grant funded, and continued employment is contingent upon the availability and renewal of funding and compliance with grant requirements. Positions may be modified or eliminated if funding is reduced, discontinued, or not renewed.*

POSITION SUMMARY

• Provide in-person, hands-on support to community members completing applications, enrollment, renewals, and redeterminations for Medi-Cal, CalFresh, and other eligible benefits.
• Assist individuals with gathering, reviewing, and submitting required information and documentation to support timely and complete applications and renewals.
• Help community members understand HR1 policy changes, eligibility requirements, important deadlines, and actions they may need to take to maintain or access benefits.
• Provide same-day application and renewal assistance when possible and help individuals identify next steps when additional documentation or follow-up is required.
• Assess individual and household needs during appointments and connect community members to appropriate YMCA and community resources.
• Identify individuals who may need to complete HR1 community engagement requirements and provide information on available pathways, including employment, education, workforce development, and volunteer service.
• Connect individuals who need volunteer hours to Regional Program Coordinators for volunteer registration, onboarding, placement, and ongoing support.
• Share available YMCA programs and resources, including food access, workforce development, mental health services, volunteer opportunities, and other supports that promote household stability.
• Provide warm referrals to YMCA programs, community partners, and other service providers based on identified needs.
• Stay informed of HR1 policy, eligibility, enrollment, and implementation updates to provide community members with accurate and current information.
• Participate in community workshops, educational sessions, and enrollment events designed to help individuals and families understand policy changes and access support.
• Maintain accurate and confidential records of applications, renewals, referrals, services provided, and outcomes in accordance with program and privacy requirements.
• Track enrollment and renewal activities, referrals, and other program data to support reporting, follow-up, and evaluation.
• Work closely with Regional Program Coordinators, YMCA center staff, community partners, and program leadership to ensure individuals receive coordinated support and successful referrals.
• Funding Contingent Position: Continued employment is contingent upon the availability of program funding, ongoing program needs, and satisfactory job performance. Funding beyond the current funding period is not guaranteed.

YMCA LEADERSHIP COMPETENCIES

The Y’s Leadership Competency Model is comprised of multiple leadership competencies (leadership knowledge, skills, and behaviors required for success in the Y), organized by the four disciplines of cause driven leadership:

• Advancing Our Mission & Cause: Provide visionary leadership to the organization and ensure that all resources are mobilized to adapt to new challenges and needs in the community.
  • Competencies Include: Change Leadership, Engaging Community, Philanthropy, & Volunteerism
• Building Relationships: Connect people to the Y’s cause by developing inclusive relationships, partnerships and collaborations so that Ys can co-create solutions to pressing social needs.
  • Competencies Include: Collaboration, Communication & Influence, Inclusion
• Leading Operations: ensure relevance, effectiveness, and sustainability of the organization so that we can continue to fulfill our promise to the community.
  • Competencies Include: Critical Thinking & Decision Making, Fiscal Management, Functional Expertise, Innovation, Program/Project Management
• Developing & Inspiring Others: support the holistic development of self and others so that everyone can embrace the Y’s cause, sustain the Y’s culture, and inspire others to take individual and collective action to further our impact.
  • Competencies Include: Developing Self & Others, Emotional Maturity

While all competencies are significant the following are critical to success in this position:

• Engaging Community: Builds relationships with YMCA centers, County agencies, funders, and community partners to support effective HR1 implementation, accountability, and responsive community services.
• Compliance & Accountability: Ensures program operations, data, documentation, privacy practices, and reporting align with funding agreements, regulatory requirements, and YMCA standards.
• Collaboration: Works closely with the Senior Director of Civic Engagement, program staff, Legal, Risk Management, Finance, funders, and County partners to coordinate compliance, reporting, contracts, and successful program implementation.

*This position is grant funded, and continued employment is contingent upon the availability and renewal of funding and compliance with grant requirements. Positions may be modified or eliminated if funding is reduced, discontinued, or not renewed.*

Qualifications

MINIMUM QUALIFICATIONS

• AGE: 21 or older
• EDUCATION: Bachelor’s degree in a related field OR relevant professional experience in benefits enrollment, community services, healthcare navigation, social services, or a related field in lieu of a degree.
• RELATED EXPERIENCE:
  • 1–2 years of experience in customer service, community engagement, social services, benefits enrollment, case management, or other client- or community-facing roles.
• SPECIALIZED SKILLS:
  • Strong communication, organization, relationship-building, and project coordination skills. Ability to work across multiple sites and manage competing priorities.
• CERTIFICATIONS:
  • Must successfully complete and maintain the Covered California Certified Enrollment Counselor (CEC) certification upon hire, including any required training and recertification
• ESSENTIAL FUNCTIONS
  • Attend staff meetings and training as required.
  • Uphold YMCA policies for safety, supervision, mandated reporting and risk management.
  • Demonstrate the Six Pillars of Character (Trustworthiness, Citizenship, Respect, Responsibility, Caring and Fairness) as well as the YMCA Core Values of Caring, Respect, Honesty and Responsibility, in all dealings with members, guests, volunteers and fellow staff.
  • Demonstrate competencies in and willingness to develop in the Cause Driven Leadership areas of mission advancement, collaboration, operational effectiveness and personal growth.
  • All other duties as assigned by your supervisor.

WORK ENVIRONMENT/MINIMUM PHYSICAL REQUIREMENTS

• You must have the physical, visual, and auditory ability to perform the essential functions of the job with or without reasonable accommodation.
• Must be able to lift at least 15 pounds, without assistance.

*This position is grant funded, and continued employment is contingent upon the availability and renewal of funding and compliance with grant requirements. Positions may be modified or eliminated if funding is reduced, discontinued, or not renewed.*

Req# 5342