Case Manager

Job Title: R2876010 Case Manager

• Location: US / Remote  
  

About the Job

Sanofi’s Rare Blood patient support program is for people living with rare blood disorders, offering financial assistance, education, and access help throughout their Sanofi prescribed therapy journey.  The patient support organization consists of field teams that provide education to patients and health care providers to help patients start and stay on treatment as prescribed

As a Case Manager, you will deliver support to patients and families throughout their therapy journey through empathetic listening, compassionate care, and unwavering commitment. You will serve as the connection between patients, families, healthcare providers, insurance companies, specialty pharmacies, and local resources.

Your responsibilities will include conducting benefit investigations, providing patient education, identifying available financial support for eligible patients, and coordinating drug delivery. You will excel at creating positive patient experiences and become a trusted resource within the rare blood community. As an active cross-functional team member, you will help deliver patient support that strives for seamless access to therapy.

Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, you’ll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs.

About Sanofi:

We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve lives.

 

 Main Responsibilities 

• Engage patients and families to uncover needs, understand challenges, and provide education and support to initiate or continue therapy; manage complex issues and utilize approved resources to help address barriers as needed
• Assist in navigating insurance coverage for therapy and proactively plan for ongoing coverage maintenance by collaborating with patients, families, healthcare providers, insurance companies, and specialty pharmacies.
• Identify financial assistance or gap coverage programs for eligible patients
• Educate patients, families, and healthcare providers
• Maintain close cross-functional collaboration with Patient Support Services field teams and cross-functional partners as appropriate to deliver a consistent, integrated approach to patient access
• Establish and maintain professional, effective relationships with all internal and external stakeholders, including Patient Support Services colleagues, Medical, Sales, Market Access, Patient Advocacy, insurance case managers, specialty pharmacies, home health agencies, infusion site staff, and office coordinators
• Represent Sanofi at patient congresses and meetings as a trusted community resource
• Document call details with a strong focus on data integrity to ensure compliance and continuously enhance our service offering
• Leverage CRM reporting tools and data analytics to make strategic, territory-level decisions and prioritize patient needs
• Provide caseload coverage outside of assigned territory as needed
• Actively seek coaching and feedback to continuously enhance service skills
• Ensure full compliance with Sanofi policies and guidelines
• Professional-level Spanish proficiency (verbal and written) required to communicate directly with patients, families, and healthcare providers in Florida and Puerto Rico

 

About You

Basic Qualifications

 

You are a passionate, detail-oriented professional with a strong background in patient-facing roles.  You thrive in fast-paced environments, excel at building meaningful relationships, and are deeply committed to improving the lives of patients living with rare and chronic conditions.

 

Preferred Qualifications:

• Bachelor’s degree required
• Minimum 2+ years patient-facing role experience in case management, reimbursement, patient advocacy, or provider’s office
• Demonstrated ability to handle sensitive and confidential information, including patient personal data (PII/PHI), with discretion and care at all times
• Experience with engaging patients and caregivers managing rare or chronic conditions
• Comprehensive understanding of the reimbursement process
• Excellent phone communication with a strong service-oriented mindset
• Exceptional attention to detail with the ability to multi-task effectively in a fast-paced environment
• Experience with Salesforce CRM preferred
• Proficient in Microsoft Word, MS Excel, and PowerPoint
• Ability to travel within the US, including occasional nights and weekends (up to 10%)
• Flexibility to adjust working hours based on business needs and team coverage requirements.

Why choose us?

•  Bring the miracles of science to life alongside a supportive, future-focused team. 
• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally. 
• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact. 
• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.

Sanofi US Services and its U.S. affiliates are Equal Opportunity employers committed to a culturally inclusive workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

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Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

Sanofi US endeavours to make our career center accessible to any and all users. If you are experiencing difficulty and need assistance applying online, please call 1-866-SANOFI2 (1-866-726-6342) or click here

US and Puerto Rico Residents Only

Sanofi Inc. and its U.S. affiliates are Equal Opportunity employers committed to a culturally inclusive workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

North America Applicants Only

The salary range for this position is:

$85,500.00 - $123,500.00

All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs, and additional benefits information can be found here.