Case Manager - Phoenix

Job Summary:
The Case Manager delivers intensive, trauma-informed case management and housing navigation services to individuals and families in City of Phoenix Master Lease units. Working with an assigned caseload, this position helps participants reduce barriers to housing stability, strengthen independent living skills, connect with community resources, and achieve long-term housing goals. The role includes conducting home and community visits, coordinating services with partners, and supporting participants in securing and maintaining stable housing.
Salary: $24 hr
Schedule: Mon - Fri 8-4pm

Responsibilities:

Provide intensive, individualized case management and regular participant engagement to support housing stability and self-sufficiency.
Complete assessments and develop, implement, and update individualized housing stability plans.
Assist participants in overcoming barriers to permanent housing and accessing needed resources and services.
Provide housing navigation support, including housing searches, applications, documentation, landlord communication, and move-in coordination.
Support development of independent living and tenancy skills, including budgeting, income management, employment readiness, and lease compliance.
Conduct home visits and participant check-ins to monitor progress, assess needs, and provide appropriate referrals and follow-up.
Provide crisis intervention, problem-solving, and supportive referrals, escalating urgent concerns as needed.
Coordinate services with property management, housing providers, community partners, and internal departments to support successful housing outcomes.
Assist with transitions to permanent housing and connections to ongoing community supports.
Maintain accurate and timely documentation, case notes, housing plans, referrals, and outcome records.
Monitor participant progress and communicate barriers, concerns, and emerging needs to the Program Manager.
Maintain confidentiality and provide culturally responsive, strengths-based, trauma-informed services.
Participate in meetings, trainings, quality improvement activities, and required reporting.
Follow agency policies, program requirements, safety protocols, and mandated reporting obligations.
Transport participants for approved program-related activities in accordance with agency policies, as needed.
Perform other related duties as assigned.


Qualifications:
Education:

High School Diploma or GED required.
Associate’s or Bachelor’s degree in Social Work, Human Services, Psychology, Behavioral Health, or a related field preferred.


Experience:

Two (2) years of experience in case management, housing navigation, homeless services, or a related field preferred.
Knowledge of housing resources, benefits systems, and housing stability principles.
Strong communication, organization, documentation, and problem-solving skills.
Ability to manage a caseload, work independently, and adapt to participant needs.
Experience providing trauma-informed, strengths-based services preferred.
Bilingual English/Spanish preferred.


Working Conditions/Physical Requirements:

Community-based position requiring regular travel to participant homes, program sites, partner agencies, and appointments.
May transport participants for approved program-related activities in accordance with agency policies.
Requires the ability to sit, stand, walk, bend, use standard office equipment, and occasionally lift up to 25 pounds.
Must effectively manage multiple priorities while maintaining professionalism and confidentiality.
May work with participants experiencing housing instability, behavioral health concerns, and crisis situations.
Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the position.


Compliance Requirements:

Must Be At Least 21 Years of Age
Class One Fingerprint Clearance Card
Central Registry Background Check
Drug Screening
TB Test (Depending on Program)
Food Handler Certification (Depending on Program)
CPR/First Aid Certification
Valid Unrestricted Driver’s License
Current Auto Liability Insurance
39 Month Motor Vehicle Record
Adhere to all organizational policies, including the Code of Conduct, professional standards, and relevant regulations.


Mandated Reporter Requirements:

As a mandated reporter under Arizona statute A.R.S. § 13-3620, you are required to immediately report any suspected abuse or neglect of a minor to your Supervisor, Manager, Director, Clinical Director, or Chief Officer, who will assist in making the appropriate report to authorities.



Reports should be directed to either the local law enforcement agency or child protective services (1-888-SOS-CHILD). Abuse suspected of involving a family member or legal guardian should be reported to child protective services, while other cases should be reported to law enforcement.

Responsible to:
Supervisory Responsibilities: