Case Manager - Boston

SUMMARY:
The Case Manager responsibilities include developing and implementing service plans for participants, conducting vocational and other assessments for participants in accordance with program specific requirements and completing case notes and related documents.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
The requirements listed below are representative of the essential duties required of a Case Manager.


Develop program participant’s service plan and goals with input from the program participant, relevant Goodwill staff, work site managers, and appropriate family/home supports. Service plans and goals should be completed using the required assessment, and service plan documents. Service plans should be completed and submitted in accordance with the program specific requirements.
Provides on-going case management services to program participants.

Consults with and coaches participants to support them as they work on achieving their specific goals, as outlined in the annual service plan documents.
Designs and implements targeted interventions and supports as needed to assist program participants in achieving their goals.
Conducts regular job site visits for participants working in the community.
Provides vocational counseling to program participants and acts as referral source for additional counseling services as needed.
Coordinates additional services as needed e.g., transportation



Participates in intake, orientation, and referral process for the program participants.


Tracks and reports relevant data, including case notes in program database.
Attends and participates in various organizational and departmental meetings.


Attends training opportunities that enhance job related skills.
Maintains practical and up-to-date case manager knowledge and best practices.
Performs duties in accordance with Goodwill’s standard policies and procedures.


Other duties as assigned.


LEVEL OF RESPONSIBILITY

Employee may work independently, but work is often reviewed by immediate supervisor.


Employee exercises discretion within area of responsibility.
Employee advises others within the organization on matters within area of expertise.

SUPERVISORY RESPONSIBILITIES

Does not have any supervisory responsibilities.


QUALIFICATION REQUIREMENTS:

Bachelor's degree or Associate's degree plus two (2) years relevant experience.


One (1) year of experience working in a comparable role in addition to above.


Experience working with individuals with disabilities and other barriers to employment


Skill to write reports, business correspondence and procedure manuals.
Capability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Aptitude to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Reliable transportation required. (May require valid driver’s license).
Proficiency in Microsoft Office, particularly Word, Excel, PowerPoint, and Teams.


Satisfactory results of all required background checks according to Goodwill policy.


WORKING CONDITIONS AND PHYSICAL EFFORT
The work environment characteristics described here are representative of those a Case Manager encounters while performing the essential functions of this job.

Physical Demands/Efforts

Must be able to sit for prolonged periods of time working on a computer.


Work performed is typically sedentary with occasional periods of walking and standing.
May require stooping, kneeling, crouching, reaching, and crawling.


Utilizes finger dexterity to perform computer operations, handle objects, tools, or controls.
May be required to lift or move up to twenty (20) pounds at times.


Mental & Visual Demands

Considerable mental concentration to effectively execute complex tasks.
Work occasionally requires visual effort for extended periods of time.
Specific vision abilities required by this job include depth perception, peripheral vision, the ability to distinguish basic colors and the ability to adjust vision to bring objects into focus.


Work Environment and Hazards

Working environment varies between an office setting where the noise level is usually moderate and a classroom or warehouse where the noise level is typically moderate to high.
Absence of hazards.



AMERICANS WITH DISABILITIES ACT
Morgan Memorial Goodwill Industries, Inc. complies with all aspects of the Americans with Disabilities Act (ADA) and state disability laws. This means that we will not discriminate against qualified individuals with a disability in any phase of the employment relationship including application for employment, hiring, promotions and/or advancement opportunities, termination, compensation, training and any other conditions or privileges of employment.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.