Case Management Specialist (9303)

Schedule/Hours: Full-time, Monday - Friday

This position is responsible for:

Interviews, accepts, and provides comprehensive, long-term, structured, complex, case management services for an assigned caseload of clients participating in the Project FIGHT (anti-human trafficking) program; understands the uniqueness of the client's history in order to determine most effective program plans; develops comprehensive program plan/goals and evaluates client's progress by conducting mentoring sessions with client; serves as advocate for client in order to acquire services that will enable them to functionally cope with their environment; participates in public awareness and outreach; guides the continued development of Trafficking Victim Response Protocols; ensures constant compliance with funding requirements.

Key Responsibilities:

• Establishes unique comprehensive long-term program goals (three months or more) for eligible clients based on personality, decision-making abilities, mental capabilities, addiction history, family involvement, etc.; explains goals to client in a manner that is easily understood; consistently counsels client on ways to modify or stop negative behaviors while in the program.

• Outsources clients to additional counseling resources if needed; maintains awareness of progress with external case management professionals, working as a team to meet the holistic needs of the individual.

• Meets regularly with clients to discuss and evaluate their progress, feelings, impressions, changes and personal growth/development; prepares accurate and up-to-date records documenting the same.

• Serves as a key member of local anti-trafficking collaborations; may lead the Rapid Response Team (RRT) of the Triangle and participate in other area RRTs.

• Serves as liaison to other agencies to obtain/coordinate assistance on client's behalf; builds and maintains professional working relationships with community agencies.

Physical Requirements and Working Conditions:

• Ability to meet attendance requirements.
• Ability to read, write, and communicate the English language effectively.
• Ability to communicate clearly and effectively both orally and in writing.
• Ability to think clearly and quickly to maintain control of client caseload.
• Ability to effectively and efficiently work on multiple cases at the same time without becoming frustrated or disorganized.
• Limited amount of physical effort required associated with walking, standing, lifting, and carrying light objects (less than 25 lbs.) 5-10% of work time.
• Duties are usually performed seated. Sitting may be relieved by brief or occasional periods of standing or walking.
• Work is performed in a day shelter environment where there may be exposure to physical health risks and unsanitary conditions. Work involves driving a vehicle to off-site meetings and home visits where there may be physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.

Employee Benefits:

• Health Insurance, including medical, vision, dental, and hearing

• Paid Time Off

• Retirement Savings Plan Available

• Voluntary Life Insurance and more!

Bachelor's degree from an accredited college or university in Social Work, Behavioral Science, or a related field, and three years progressively responsible

Or

Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities

Certifications:

Valid State Driver’s License

Equal Opportunity Employer: Veterans, Disabled