Business Technology Specialist

The Business Technology Specialist serves as the primary administrator and support resource for HomebuilderONE (HB1). This role is responsible for HB1 help desk support, security administration, Hierarchy maintenance, user provisioning, testing, release support, and day-to-day system administration. The position partners with the Business Technology Manager, corporate functional teams, and division team members to support day-to-day operations, process improvements, system enhancements, and the successful adoption of business technology solutions.

Responsibilities and Duties:

Manage HomebuilderONE (HB1) support requests submitted through Help Desk Support, including ticket intake, prioritization, troubleshooting, resolution, and end-user communication.
Administer HB1 Hierarchy, security, team assignments, user provisioning, and access management, including new user onboarding, employee transitions, separations, access reviews, and Docusign license assignments.
Manage approved user access requests for Training (TRAIN), User Acceptance Testing (UAT), and Data Migration (DMI) environments, including user enablement, Hierarchy, security, and Teams access adjustments as needed.
Identify opportunities for system enhancements, process improvements, and operational efficiencies through collaboration with business users and functional teams, including requirements gathering and process documentation as needed.
Support application enhancements, bug fixes, code updates, and releases through User Acceptance Testing (UAT), issue resolution, and post-deployment support.
Support ongoing ERP system compliance and data quality initiatives through periodic audits, data maintenance, and resolution of identified issues.
Maintain HB1 contract document setup and configuration.
Support and assist with Mergers and Acquisitions projects, working on activities required for data conversion and with functional teams to ensure on-time project completion.
Represent the company professionally in all internal and external interactions and communications.
Complete all other duties as assigned by the manager.
Adhere to company safety standards and help promote a safe working environment.
Adhere to and promote the Mission, Vision, and Values of Stanley Martin.

Position Standards:

Team player focused on continual improvement of systems and processes
Ability to challenge the status quo to find new and better solutions to ongoing business problems
Positive attitude and self-starter willing to jump in and take risks
Attention to Detail

Position Requirements:

Bachelor’s Degree or equivalent
Strong interpersonal, organizational, and time management skills
Excellent organizational and written/oral communication skills
The ability to effectively manage multiple projects simultaneously, perform under pressure, and pay close attention to detail while staying focused on the big picture.

Preferred Qualifications

Experience with ERP systems, application administration, security administration, user provisioning, or role-based access controls.
Experience supporting Help Desk operations, ticket management, or IT Service Management (ITSM) processes.
Experience with User Acceptance Testing (UAT), software testing, release management, or change management.
Experience gathering business requirements, documenting processes, and supporting continuous improvement initiatives.