Business Systems Analyst - North America

Description

INTRODUCTION: This position reports to the IT Applications & Business Solutions Manager – North America. The position is solely accountable for the fulfillment of all assigned duties and has delegated authority needed to fulfill them.

BUSINESS SYSTEMS ANALYST: We are seeking a highly motivated and technically skilled Business Systems Analyst to join our Information Technology team. This individual will play a key role in driving data-driven decision-making across the organization, through the development of business intelligence solutions.

The ideal candidate is a skilled data and analytics professional with a curious, hands-on mindset who is eager to grow into a broader role. While Data Analytics & Reporting is the primary focus, the position will also support process improvement, ERP (SAP) and EDI topics, working in close collaboration with Global IT. We do not expect deep expertise in all of these areas from day one: we are looking for a versatile all-round person who adapts quickly, learns fast and enjoys taking on additional responsibility.

This role acts as the bridge between business users and technology solutions, helping to identify requirements, develop reporting and automation solutions, and improve overall business performance.

AREAS OF RESPONSIBILITY: Include, but are not limited to:

Data Analytics & Reporting (Primary Focus, Approx. 60%)

a) Design, develop, and maintain interactive Power BI dashboards and reports

b) Connect Power BI to multiple enterprise data sources including ERP, databases, cloud applications, spreadsheets, APIs, and other business systems

c) Gather reporting requirements from business stakeholders and translate them into technical solutions

d) Collaborate with Global BI and Data teams to retrieve source data / create new data sources

e) Perform data extraction, transformation, and cleansing activities using Power Query, SQL, DAX, and Dataflows

f) Develop and maintain data models that support scalable and reliable reporting

g) Create KPIs, scorecards, and executive dashboards for operational and strategic decision-making

h) Monitor report adoption and continuously improve user experience and dashboard effectiveness

i) Document reporting solutions and data definitions

Business Analysis & Process Improvement (Approx. 20%)

a) Partner with stakeholders across Sales, Operations, Supply Chain, Manufacturing, Finance, Quality, and Customer Service to gather requirements and review processes

b) Analyze current business processes, identify opportunities for improvement and automation, and document them (process maps, functional specifications)

c) Assist with testing, deployment, training, and provide Level 2/ Level 3 application support for issues escalated from the Global Service Desk

d) Manage demands, requests, tasks, and projects in ClickUp

ERP / SAP Support (Approx. 10%)

a) Support business users with SAP-related reporting, process questions, and system enhancements

b) Collaborate with Global In-House Consultant teams, internal IT, and external partners on process improvements, testing, and rollouts

c) Document tests and system changes, and maintain ERP-related process and training documentation

EDI / System Integrations (Approx. 10%)

a) Support the onboarding of new customers, suppliers, and business partners requiring EDI connectivity, including testing and validation

b) Maintain existing EDI connections and work with business users, ERP teams, and third-party providers to resolve issues

c) Document EDI processes, mappings, and support procedures

Additional Duties

a) Any additional duties that have not been specifically stated but which may be assigned, and those that are logically and properly inherent to this position.

b) Job duty weighting subject to change based off industry/business demand

Requirements

REQUIREMENTS:

a) Bachelor's Degree in Information Systems, Business Analytics, Computer Science, Supply Chain, Business Administration, or equivalent experience

b) 2+ years of experience in Business Analysis, Business Intelligence, Data Analytics, or related role

c) Basic-to-intermediate Power BI experience

d) Experience with Power Query, DAX, SQL, and Data Modeling preferred

e) Experience gathering and documenting business requirements

f) Strong analytical and problem-solving skills

g) Ability to travel if needed between plant locations or customer sites as needed

h) Ability to communicate effectively with technical and non-technical stakeholders

i) Ability to prioritize and manage multiple tasks and deadlines

j) Experience working with multiple data sources and integrating enterprise data

k) Ability to gain knowledge and understanding of JOST company safety, quality and basic processes

l) Ability to gain knowledge and understanding of JOST products, processes and customer requirements

PREFERRED QUALIFICATIONS:

a) Experience with Microsoft Power Platform (Power Apps, Power Automate, Dataverse)

b) Experience with EDI (Electronic Data Interchange), including onboarding and supporting customer or trading partner connections and common transaction sets (e.g., 850, 855, 856, 810) preferred

c) SAP ERP knowledge (SD, MM, PP, EWM, FI/CO, or related modules)

d) 2+ years of manufacturing/industrial experience

e) Experience with data warehousing concepts and dimensional modeling

f) Knowledge of SharePoint and Microsoft 365

g) Experience working with APIs and data integrations

h) Exposure to Microsoft Fabric, Azure Data Services, or related analytics technologies

i) Familiarity with AI-enabled business solutions

PERSONAL ATTRIBUTES:

a) Travel – Approximately 10% or less within North America, based on business and project needs

b) Learning agility – picks up new systems, processes, and topics quickly

c) Hands-on, solution-oriented mindset; comfortable switching between analytics, process, and system topics

d) Openness to grow into ERP (SAP) and EDI responsibilities over time

e) Team player who enjoys working in a global, cross-functional environment together with Global IT

PHYSICAL REQUIREMENTS:

a) Work is generally performed in an office setting and requires working on the plant floor some of the time.

b) While performing duties of this job, the employee will regularly; sit, stand, walk, reach, bend, twist and occasionally will be required to stoop, kneel, lift or move objects of 51 pounds or less with or without assistance.