Business Development Coordinator

Description

Position Summary

The Business Development Coordinator (BDC) serves as the key liaison between Sales and Production, keeping opportunities moving from the Business Development Manager through a complete and timely handoff to the Project Manager. This role coordinates lead follow-up, job estimating, production budget tracking, customer communication, and sales administration using NetSuite to ensure accurate information, clear next steps, and projects that are ready for operations. The Business Development Coordinator exemplifies Onsite Safety’s mission, vision, and core values in all work activities, serving with excellence.

Requirements

Essential Job Functions

New Business growth

• Coordinate lead follow-up with the Business Development Manager and track required next steps.
• Monitor open opportunities, deadlines, and commitments to keep sales activity moving forward.
• Maintain accurate customer records, proposals, and sales documentation providing sales administrative support.

Estimating & Proposal Administration

• Gather project details and organize estimating requests.
• Review quantities and pricing information for accuracy and completeness.
• Prepare and maintain proposals and related sales documents.
• Build and maintain job estimates and budgets in NetSuite, ensuring pricing aligns with anticipated production costs before a job is sold.
• Complete and submit all required deal documentation in NetSuite — including signed contracts, scope of work, and customer account details — to Accounting at time of close to enable timely invoicing and project setup.

Customer Communication

• Communicate with customers to obtain required project information.
• Provide timely updates on proposal status and next steps.
• Maintain responsive, professional communication throughout the sales coordination process.

Cross-Functional Liaison: Sales & Production

• Serve as the primary liaison between Sales and Production, coordinating between the Business Development Manager and Project Manager to support seamless transition from sales to operations.
• Provide the Project Manager with complete scope, customer requirements, estimates, and relevant communications.
• Monitor job budgets in NetSuite throughout production, flagging cost overruns or scope changes to the Business Development Manager and Project Manager.
• Follow through on outstanding information and commitments to ensure work is ready for operations.
• Respond promptly to Accounting requests for clarification on deal terms, customer information, or documentation gaps to avoid delays in invoicing.

Sales Culture

• Position Onsite Safety as a trusted safety partner — not just a vendor.
• Communicate the financial, operational, OSHA compliance, and life-saving impact of fall protection solutions.
• Displace inferior or non-compliant alternatives by demonstrating superior value and safety outcomes.
• Build long-term relationships that survive turnover and project cycles.

Reports to:

• Chief Business Development Officer (CBDO)

Work Environment and Time Requirements

• The Business Development Coordinator works a regular workweek in an office environment, with regular coordination alongside Production/Operations and Accounting.

Minimum Qualifications

• Strong organizational skills, attention to detail, and consistent follow-through.
• Comfort working with numbers, including quantities and pricing information.
• Strong written communication and customer service skills.
• Ability to coordinate effectively across sales, customers, and production/operations.
• High integrity and genuine alignment with the mission: Honor God. Help People. Save Lives.

Preferred Qualifications

• Experience in construction, fall protection, safety services, or related industrial/field services industries.
• Familiarity with NetSuite or similar ERP systems and disciplined pipeline management.
• Prior experience supporting estimating or job costing in a production/operations environment.

Key Result Areas (KRAs)

• Lead Follow-Up — Clear next steps and timely tracking of open opportunities.
• Estimating Accuracy — Complete project information and accurate quantities and pricing details.
• Budget Accuracy — Job estimates and production budgets tracked and reconciled in NetSuite from sale through handoff.
• Customer Communication — Responsive updates and clear coordination of requirements.
• Operational handoff Quality — Complete, organized project information, including budget status, delivered to the Project Manager.

Onsite Safety, Inc. is an Equal Employment Opportunity (EEO) employer and Drug-Free Workplace and prohibits employment discrimination against employees and applicants based on their age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.