Branch Sales and Services Manager - Jenin / Palestine

- Supervises and manages the employees under their supervision, evaluates their performance, and organizes their leave schedules and training programs to ensure consistent service delivery to customers at all times and enhance employee competencies.

- Manages the branch's sales efforts to achieve established targets and promotes the bank's services and products through cross-selling and attracting new customers by conducting regular field visits, in accordance with the business plan, to achieve branch targets and increase the branch's market share in product sales.

- Maintains strong relationships with customers and continuously works to develop them, ensuring that the quality of services provided at the branch meets customers' needs and expectations and achieves their satisfaction.

- Welcomes customers, receives applications from customers seeking credit facilities, and coordinates with the relevant departments to arrange customer visits or forwards applications to the concerned departments for further processing and implementation.

- Manages and directs the efforts of employees under their supervision to encourage customers to use various electronic banking channels (ATMs, telephone banking, internet banking, etc.), with the aim of increasing utilization rates and achieving the targets set by the Branches Manager.

- Reviews and verifies operational and control reports in accordance with their prescribed schedules, including reports on checks delivered to customers, cancelled transactions, keys to unleased safe deposit boxes, and other control reports, taking the necessary action in accordance with established work procedures.

- Coordinates with the relevant departments regarding customer account statements in cases where necessary and within the scope of delegated authority, with the aim of maintaining customer relationships while safeguarding the bank's rights.

- Ensures that customer inquiries are properly addressed and personally handles major complaints with the required speed and efficiency to achieve customer satisfaction and strengthen customer relationships with the bank.

- Reviews internal and external audit reports and follows up on the implementation of corrective actions to address reported findings at their root cause and prevent their recurrence.

- Takes and/or ensures the implementation and proper documentation of all control measures related to branch activities in accordance with approved instructions, ensuring effective operational oversight.

- Ensures that all transactions related to customer requests are complete before forwarding them to the relevant processing departments, preventing delays and improving the quality of services provided to customers.

Requirements

1. Bachelor's degree in finance and Banking, Accounting, or Business Administration.
2. A minimum of eight (8) years of practical experience in branch operations, including at least five (5) years in the position of Senior Sales and Services Officer.
3. Thorough knowledge of the policies and procedures governing banking operations, including internal and external updates and amendments.
4. Thorough knowledge of the bank's products, services, and approved banking programs.
5. Proficiency in English.
6. Ability to manage a team and make effective decisions.
7. Strong sales and marketing skills, with the ability to persuade and influence customers.
8. Strong supervisory and managerial capabilities, with excellent planning and organizational skills