Benefits Coordinator/Administrator

Say hello to opportunities.

If you’re looking to be part of what’s next in communication, you’re in the right place.

At RingCentral, we believe the best customer experiences happen when humans and AI work together. Our agentic voice AI portfolio—AIR, AVA, and ACE—brings together automation, assistance, and insights across the entire conversation lifecycle. The result? More seamless, intelligent experiences for businesses everywhere.

With $2.5B+ in ARR and $250M invested in R&D annually, we’re building the future of AI-powered business communications.

This is where you and your skills come in. We’re currently looking for: a proactive and detail-oriented Benefits Coordinator/Administrator for a 3 to 6-month temporary full-time contract to support day-to-day operations and ongoing administration across our U.S. and international benefits programs.

In this role, you will serve as the frontline support for employee inquiries, coordinate closely with vendors, assist with leave of absence tracking, and ensure operational accuracy across enrollments, billings, and compliance. This role is ideal for an organized HR professional who thrives in a fast-paced environment and excels at delivering an exceptional employee support experience.

Job Responsibilities:

• Employee Support & Inquiries: Serve as the primary point of contact for day-to-day U.S. and global benefits questions, delivering timely, empathetic, and clear guidance via our ticketing system/inbox.
• Enrollment & HRIS Administration: Review and approve employee benefit elections and qualifying life events in Workday, verifying eligibility and plan rule alignment.
• Leave of Absence & Accommodations: Coordinate day-to-day leaves of absence and workplace accommodation requests in close partnership with third-party administrators, People partners, and payroll.
• Invoice & Data Reconciliation: Assist with monthly billing reconciliation, auditing carrier enrollment files, and cross-checking payroll deductions to identify and resolve discrepancies promptly.
• Vendor & Payroll Coordination: Liaise directly with benefit carriers, TPAs, and internal payroll teams to ensure seamless enrollment file feeds, resolve claims escalations, and correct premium deductions.
• Open Enrollment & Project Support: Provide hands-on administrative coordination during annual Open Enrollment and special projects, including draft communication reviews, user acceptance testing (UAT), and configuration audits.
• Compliance & Documentation: Assist in gathering documentation and running audit reports for compliance obligations (e.g., ACA/1095-C tracking, Form 5500 data prep, ERISA, and COBRA notices).
• Communications & Wellness: Support the rollout of benefits education campaigns, new hire orientation materials, and employee wellness initiatives to drive program awareness and engagement

To succeed in this role you must have experience in:

• Experience: 2–4 years of hands-on U.S. benefits administration or HR coordination experience, preferably within a fast-paced or tech-forward organization.
• HRIS Proficiency: Prior experience working directly in HRIS platforms; Workday experience is strongly preferred.
• Regulatory Knowledge: Working familiarity with key U.S. benefits regulations, including FMLA/CFRA, ADA, COBRA, HIPAA, ACA, and ERISA.
• Prior experience supporting Open Enrollment logistics, UAT, or system cutovers.
• Technical Skills: Strong proficiency with Google Workspace or Microsoft Office, especially spreadsheet functions (e.g., VLOOKUPs, basic formulas, pivot tables) for audits and reconciliations.
• Communication & Service: Exceptional written and interpersonal communication skills with a strong employee-first, customer-service orientation.
• Work Style: High level of organization, discretion with confidential PHI/HR data, and the ability to hit the ground running in a time-bound temporary assignment.

Preferred Qualifications:

• Exposure to global benefits administration or international broker coordination.
• Relevant HR certification (e.g., aPHR, PHR, or CEBS coursework).

What we offer:

• Comprehensive medical, dental, vision, disability, life insurance
• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
• 401K match and ESPP
• Paid time off and paid sick leave
• Paid parental and pregnancy leave 
• Family-forming benefits (IVF, Preservation, Adoption etc.)
• Emergency backup care (Child/Adult/Pets)
• Employee Assistance Program (EAP) with counseling sessions available 24/7
• Free legal services that provide legal advice, document creation and estate planning
• Employee bonus referral program
• Debt refinancing assistance
• Employee perks and discounts program

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by BuiltIn, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.

About RingCentral

RingCentral is a global leader in agentic voice AI–powered business communications, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. As the communications layer connecting businesses and customers, RingCentral is the front door of business communication and is in the advantageous position to apply AI at every phase of the conversation journey — before, during, and after each interaction. Our agentic AI portfolio includes autonomous voice-first AI agents that automate calls, assist in the moment, and analyze every interaction – enabling businesses to work smarter, respond faster, and connect more meaningfully with their customers. Visit ringcentral.com to learn more.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you.

If you are hired in Belmont, CA, the compensation range for this position is between $75,000 and $95,000 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.