Bellperson

Job Description

This role is about more than moving luggage, it’s about creating trust, reassurance, and ease from the moment our guests arrive. As a Bellperson, you are the first impression and a steady presence throughout their journey. With a natural service orientation, attention to detail, and calm professionalism, you ensure that every guest interaction is smooth, thoughtful, and memorable. 

What You'll De Doing

Guest Connection 

• Warmly greet and farewell guests, assisting with luggage, transportation, and parking. 
• Escort guests to rooms, introducing resort amenities and services with confidence and clarity. 
• Provide accurate information and thoughtful recommendations on local wellness, culture, and adventure experiences. 
• Respond promptly to guest requests, ensuring their comfort and convenience at every stage. 

Operational Excellence 

• Safely handle guest luggage, packages, and special belongings with care and discretion. 
• Maintain an orderly, polished atmosphere in lobby and public areas. 

Team & Culture 

• Collaborate with Front Office and Concierge to deliver seamless guest journeys. 
• Work steadily and reliably in both predictable and peak periods. . 

 

Qualifications

Your experience and skills include:

• Service focused personality is essential; customer related experience an asset
• Ability to work well under pressure in a fast paced environment
• Excellent communication skills and a professional presentation
• Ability to work cohesively with fellow colleagues as part of a team
• Must be available to work a variety of shifts, including mornings, evenings, overnights, weekends, holidays.    
• Fluent in English

Physical Aspects of Position include but are not limited to the following: 

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 50 lbs
• Constant kneeling, pushing, pulling, lifting
• Frequent ascending or descending ladders, stairs and ramps

Additional Information

What's in it for you... 

• The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
• A competitive package and plenty of opportunity for development.
• Discounts across the entire Ennismore family of brands.

Company Description

Hyde is embracing an evolved brand identity that is all about a festival vibe with music at its core. Hyde perfectly balances an elevated bohemian-chic aesthetic with a youthful, laidback ambience. Hyde is all about the freedom and personal discovery that comes with great music, time with friends and connecting with something bigger. 

Hyde is part of Ennismore, a creative hotel group rooted in cultures and destinations. Ennismore is a joint venture with Accor, founded in 2021. 

And now, Hyde is making its big debut in Mexico bringing the music and festival spirit to Mexico City.