barista, Tasting Room and Experiences - New York Reserve

Now Brewing – barista, Tasting Room and Experiences! #tobeapartner

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others. As a place for community, gathering, and dynamic shared experiences, Starbucks Reserve® plays an important role in the broader Starbucks portfolio. Starbucks Reserve® celebrates craft and a place of belonging in a portfolio of unique flagship locations, Starbucks Reserve® Stores and Reserve Kitchens across the US.

Partners at our Starbucks Reserve® Tasting Room and Experiential Coffee bar showcase craft and coffee expertise. This involves creating a multisensory experience in the art, science, and theater of coffee. We offer many unique brew methods- from a Pour Over, Chemex, Coffee Press, Espresso, and a classic cup of coffee from our Clover Vertica system. Our premier coffee offerings pair well with our innovative food offerings, handcrafted by our Starbucks Reserve® baristas and Reserve Kitchens. Throughout the visit, partners foster a welcoming environment where customers can relax, whether catching up with friends, enjoying a moment of solitude while savoring extraordinary coffee, or experiencing their first trip to Starbucks Reserve®.

This job contributes to Starbucks success of the Starbucks® Reserve brand by providing an exceptional experience to all customers as ambassadors of coffee leadership and stewards of quality. Through a commitment to operational excellence, they work together as a team to create the Starbucks® Reserve Experience for their customers and one another. The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles.

As a barista, Tasting Room and Experiences you will...

Coffee & Food Expert and Brand Ambassador

• Act with integrity, honesty, and knowledge that promote the culture, values, and mission of Starbucks.

• Provide a unique coffee and food-forward experience for every customer, including keeping up with production demand throughout the day.

• Serve as a coffee and food expert, providing exceptional knowledge of food and beverage products and the ingredients used in those products.

• Demonstrate impeccable composure and the ability to thrive in ambiguous situations. Maintain a calm demeanor during periods of high volume or unusual events.

• Provide quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.

• Follow health, safety, and sanitation guidelines and standards.

• Contribute to a positive team environment.

• Maintain regular and consistent attendance and punctuality.

Service

• Anticipate customer and store needs by constantly evaluating the environment and observing customer cues.

• Deliver exceptional customer service to all customers.

• Support the store events model and its execution.

• Take responsibility for the full-service model in applicable locations.

Sales

• Maintain knowledge of a wide variety of rotating food, beverage, whole bean, and retail items.

• Engage customers and leverage selling skills through recommendations, suggested food, beverage, and coffee pairings, and equipment demonstrations.

Operations

• Follow Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.

• Maintain a clean and organized workspace so that partners can locate resources and products as needed.

• Operate in an environment with rapid innovation and minimal turnaround time from innovation to product and service delivery to the customer.

• Support inventory management, receiving, and storage of deliveries.

• Utilize production planning tools to ensure item availability.

• Prepare, finish, and assemble beverage and food items using the necessary equipment.

• Stock and maintain all display tables and cases, as well as all supplies and wares needed for service and sales.

• Proof various doughs and laminates.

We would love to hear from people with…

• Experience in the service, culinary, restaurant or entertainment industry (i.e. restaurant, bar, theater, kitchen, specialty retail, or hospitality)

• Ability to bend, twist, squat, reach, crawl, push/pull, climb stairs, and stand without limitation and for long periods of time

• Reading, writing, and oral proficiency in the English language

• Available to work flexible hours, which could include early mornings, evenings, weekends, and holidays

• Ability to carry 35lb on a consistent basis

• Ability to memorize complex menus, ingredients, beverage & food builds

• Health code certification per jurisdictional requirements

Preferred Qualifications