Banking Consultant (Lihue Branch)
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Key details
- Salary
- $45K–$53K/yr
- Location
- Lihue, HI, United States
- Work style
- Onsite
- Level
- Mid level
- Job type
- Full-time
- Experience
- 2–5 yrs
- Function
- Finance & Accounting
- Focus area
- other
- Posted
- 1mo ago
Skills
About the role
First Hawaiian Bank is seeking a collaborative, customer-focused, goals-oriented Banking Consultant to join our Lihue Branch Team. In this role, you will be responsible for delivering an exceptional in-branch customer service experience by proactively engaging with customers to identify needs, demonstrating our digital banking options, fulfilling customers’ day-to-day transactional needs, as well as advising customers on the full range of financial products and services available to suit their financial needs.
Work Schedule:
Monday-Friday 8:00am-5:00pm; Rotational Saturday (hours may vary)
Compensation:
The pay range for the role is $21.50 - $25.50/hr, commensurate with experience; plus sales incentives.
In this role, you will be responsible for delivering an exceptional in-branch customer service experience by proactively engaging with customers to identify needs, demonstrating our digital banking options, fulfilling customers’ day-to-day transactional needs, as well as advising customers on the full range of financial products and services available to suit their financial needs.
The ideal candidate will have:
- Associate’s degree in a business-related field, equivalent work experience; or
- High school diploma or equivalent and 2 years’ experience in a sales and service environment required.
- 2 years of experience in cash handling required
- 2 years of experience in customer service, referrals and sales required
- Retail / branch banking experience in operations and sales or similar experience within the financial services industry preferred.
- Extensive knowledge of banking/financial products and services, and ability to comprehend and grasp finance and credit concepts preferred
- Must project a welcoming presence when interacting with customers
- Strong verbal, written, and interpersonal communication skills
- Must be digitally savvy, confident and well-versed on the use of digital banking technology to fulfill routine day-to-day needs.
- Detail oriented with excellent follow-through
- Agile and resourceful as it relates to working in a fast-paced changing environment
- Upbeat and positive, growth mindset, and quick learner
- Ability to work both independently and as part of a larger team
- Ability to handle confidential matters judiciously