Automotive Claims Representative

Automotive Claims Representative

At Percepta, we bring first-class service across each market we support. As a Automotive Claims Representative in Melbourne Florida, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

What You’ll Be Doing

· Ability to analyze repair shop claim information to determine contract coverage

· Ability to speak confidently about extended service business products and prior approval process

· Ability to utilize web based technical service information to complete the claim adjudication process

· Excellent negotiation skills and consultative approach

• Establish rapport and portray a knowledgeable and courteous impression to the caller
• Excellent interpersonal skills in a team environment
• Communicate and articulate in an effective manner both verbally and written
• Strong working knowledge of the Internet, computers, and software (MS Office products, Internet Explorer, etc.)
• Flexibility and adaptability in a fast-paced environment
• Ability to exercise independent judgment and decision making
• Reasoning ability and logical thinking

What You Bring to the Role

· High School Diploma or equivalent

· Minimum 2-3 year of customer service experience

· Minimum 1-year recent experience as an automotive technician in a powertrain or body/chassis/electrical diagnostic and repair role or equivalent training - preferred

What You Can Expect

· Hourly rate of 16.50/hr

· Health/Dental/Vision/Life Insurance

· Flexible Spending Account (FSA) and Health Savings Account (HSA)

· 401(k)

· Vacation/Sick Time and Paid Holidays

· Tuition Reimbursement

· Employee Assistance Program

· Employee Discount Program

· Training and Development Programs (Percepta College)

· Employee Rewards Program (Perci Perks)

A Bit More About Your Role

· Receive inbound contacts (calls and web) from F/L dealerships, Competitive Make dealerships and independent repair facilities regarding extended service contract coverage and provides claims adjudication per contract terms and contact handling processes

· Through use of technology and scripts listens to the callers’ requests, and provides appropriate levels of authorization in an efficient professional manner

· Receive inbound calls from contract holders to verify contract coverage or review claim participation issues

· Process prior approval request for repairs performed on company lease vehicles according to program guidelines

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