Associate Relationship Manager - Affluent_AFFLUENT_0832_0871_1005424
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Key details
- Location
- Gujarāt, India
- Work style
- Onsite
- Job type
- Full-time
- Function
- Operations & Strategy
- Focus area
- other
- Posted
- 3d ago
Skills
complaint managementcustomer serviceexcelsegment
About the role
ARM - Affluent
| Position Grade | Deputy Manager (M2) / Manager (M3) |
- Handle Personalized Service Requests of Affluent (Solitaire) Customers and Deliver TAT.
- Ensure Strict Adherence to Regulatory Requirements for Affluent Customer Segment.
- Coordinate with Internal Teams – CPC / RPC / Investment Desks for Execution of Service Requests of Affluent Customers.
- Manage Complaints and Ensure Resolution within TAT.
- Ensure Higher Customer Wallet Share through Service to Sales Cross-Sell and Deepening of Banking Relationship.
- Deliver Performance on Service-Quality Scorecard
- Visit Customers for Service Related and Profilers.
- Excellent written and oral communication skills
- Excellent Communication Skills with Customer Service Orientation.
- Courteous, Patient and Polite.
- Team Player.
- Knowledge of Microsoft Excel.
- Understanding of Banking Norms and Processes.