Assistant General Manager
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Key details
- Salary
- $65K/yr
- Work style
- Onsite
- Level
- Senior
- Experience
- 5–7 yrs
- Function
- Operations & Strategy
- Focus area
- other
- Posted
- 21h ago
Skills
budgetingcost controlcustomer servicefinancial analysisfinancial controlsfinancial reportingforecastingmicrosoft officepayrollproperty managementrevenue management
About the role
Staybridge EVEN Rochester
Assistant General Manager | Lead Performance. Elevate Hospitality. Drive Success.
Are you an experienced hotel leader who knows how to balance exceptional guest experiences with strong operational and financial performance? Do you enjoy developing teams, improving processes, and finding opportunities to increase revenue and profitability? Join our team as an Assistant General Manager and take a key leadership role in driving the success of the hotel.
Reporting to the General Manager, you’ll help lead hotel operations, support department managers, strengthen financial performance, and ensure our property consistently delivers on brand and service expectations. You’ll bring experience, sound judgment, and a hands-on leadership approach to help the hotel and its associates perform at their best.
What’s in it for you- Compensation & Benefits
Competitive Pay - $65,000 annually.
The starting rate is based on experience and qualifications. This position participates in our compensation program, which provides opportunities for future pay growth based on performance and career development.
401(k) with a dollar-for-dollar company match up to 4%
Hotel discounts at select Western States Lodging & Management properties
Eligible full-time associates are entitled to the following:
Medical, Dental, and Vision insurance plans plus Health Savings Account (HSA) options
Optional supplemental benefits, including accident, critical illness, hospital indemnity, and other coverage options.
Personal Time Off (PTO) and Vacation benefits
What You’ll Do
Help develop and implement strategic plans designed to achieve operational, financial, guest satisfaction, and associate performance goals.
Lead and support department managers in maintaining strong performance across guest services, housekeeping, maintenance, and other hotel operations.
Partner with department leaders to optimize revenue, control operating and labor costs, and maximize hotel profitability.
Monitor hotel performance, financial results, and operational trends to identify opportunities for improvement.
Assist with budgeting, forecasting, financial reporting, revenue management, and cost-control initiatives.
Analyze hotel data, market conditions, and business trends to support informed operational and financial decisions.
Lead and support human resources activities, including recruiting, interviewing, onboarding, training, performance evaluations, coaching, and disciplinary actions.
Handle escalated guest concerns and service recovery situations while protecting guest satisfaction and the hotel’s reputation.
Monitor payroll and staffing levels to ensure labor costs align with occupancy, revenue, and business demands.
Maintain strong financial controls related to cash, inventories, receivables, city ledger accounts, and other hotel financial processes.
What Makes You Successful
Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
Additional certifications or coursework in hotel or hospitality management preferred.
5–7 years of progressive experience in hotel management.
At least 2 years of experience in a supervisory, management, or Assistant General Manager role.
Strong leadership and decision-making skills with the ability to effectively lead department managers and hotel associates.
Advanced knowledge of hotel operations, revenue management, financial performance, and guest service standards.
Strong financial acumen with experience in budgeting, forecasting, cost control, and financial analysis.
Excellent verbal and written communication and interpersonal skills.
Proficiency with hotel management systems, revenue management tools, and Microsoft Office applications.
Availability to work a flexible schedule, including some weekends and holidays as business needs require.
Ability to frequently walk, stand, bend, stoop, sit, and reach.
Ability to occasionally lift and move items weighing up to 50 pounds using proper body mechanics.
You Know You’re Successful When…
The hotel consistently achieves its operational, financial, and guest satisfaction goals while maintaining high standards across every department. Department managers are supported, accountable, and equipped to lead their teams effectively, while associates understand expectations and deliver exceptional service. You identify trends and opportunities, make informed decisions, control costs, support revenue growth, and resolve challenges before they impact performance. Most importantly, you serve as a trusted partner to the General Manager and help create a high-performing hotel culture built around exceptional hospitality.
Why Join Western States Lodging & Management?
Western States Lodging & Management is a leading property management company with a diverse portfolio that includes nationally recognized hotel brands such as Hilton, Marriott, and IHG, Legacy Senior Living communities, and Nxt multifamily apartment communities throughout the western United States.
Our mission is simple: Serving You Like Family. That commitment extends beyond our guests and residents—it defines how we treat our associates and business partners. We believe that great people build great communities, which is why we invest in our team through meaningful work, ongoing professional development, and opportunities for long-term career growth. At Western States Lodging & Management, we encourage every team member to serve as an Ambassador of our values, a trusted Consultant who brings knowledge and solutions, a Collaborator who builds strong relationships through teamwork, and a Coach who is passionate and empowers others to learn, grow, and succeed.
Whether you're launching your career or bringing years of experience, you'll find a workplace where your contributions are valued, your ideas are welcomed, and your potential is supported every step of the way.
Apply today and discover why thousands of associates have chosen Western States as the place to build a meaningful career.
Assistant General Manager | Lead Performance. Elevate Hospitality. Drive Success.
Are you an experienced hotel leader who knows how to balance exceptional guest experiences with strong operational and financial performance? Do you enjoy developing teams, improving processes, and finding opportunities to increase revenue and profitability? Join our team as an Assistant General Manager and take a key leadership role in driving the success of the hotel.
Reporting to the General Manager, you’ll help lead hotel operations, support department managers, strengthen financial performance, and ensure our property consistently delivers on brand and service expectations. You’ll bring experience, sound judgment, and a hands-on leadership approach to help the hotel and its associates perform at their best.
What’s in it for you- Compensation & Benefits
Competitive Pay - $65,000 annually.
The starting rate is based on experience and qualifications. This position participates in our compensation program, which provides opportunities for future pay growth based on performance and career development.
401(k) with a dollar-for-dollar company match up to 4%
Hotel discounts at select Western States Lodging & Management properties
Eligible full-time associates are entitled to the following:
Medical, Dental, and Vision insurance plans plus Health Savings Account (HSA) options
Optional supplemental benefits, including accident, critical illness, hospital indemnity, and other coverage options.
Personal Time Off (PTO) and Vacation benefits
What You’ll Do
Help develop and implement strategic plans designed to achieve operational, financial, guest satisfaction, and associate performance goals.
Lead and support department managers in maintaining strong performance across guest services, housekeeping, maintenance, and other hotel operations.
Partner with department leaders to optimize revenue, control operating and labor costs, and maximize hotel profitability.
Monitor hotel performance, financial results, and operational trends to identify opportunities for improvement.
Assist with budgeting, forecasting, financial reporting, revenue management, and cost-control initiatives.
Analyze hotel data, market conditions, and business trends to support informed operational and financial decisions.
Lead and support human resources activities, including recruiting, interviewing, onboarding, training, performance evaluations, coaching, and disciplinary actions.
Handle escalated guest concerns and service recovery situations while protecting guest satisfaction and the hotel’s reputation.
Monitor payroll and staffing levels to ensure labor costs align with occupancy, revenue, and business demands.
Maintain strong financial controls related to cash, inventories, receivables, city ledger accounts, and other hotel financial processes.
What Makes You Successful
Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
Additional certifications or coursework in hotel or hospitality management preferred.
5–7 years of progressive experience in hotel management.
At least 2 years of experience in a supervisory, management, or Assistant General Manager role.
Strong leadership and decision-making skills with the ability to effectively lead department managers and hotel associates.
Advanced knowledge of hotel operations, revenue management, financial performance, and guest service standards.
Strong financial acumen with experience in budgeting, forecasting, cost control, and financial analysis.
Excellent verbal and written communication and interpersonal skills.
Proficiency with hotel management systems, revenue management tools, and Microsoft Office applications.
Availability to work a flexible schedule, including some weekends and holidays as business needs require.
Ability to frequently walk, stand, bend, stoop, sit, and reach.
Ability to occasionally lift and move items weighing up to 50 pounds using proper body mechanics.
You Know You’re Successful When…
The hotel consistently achieves its operational, financial, and guest satisfaction goals while maintaining high standards across every department. Department managers are supported, accountable, and equipped to lead their teams effectively, while associates understand expectations and deliver exceptional service. You identify trends and opportunities, make informed decisions, control costs, support revenue growth, and resolve challenges before they impact performance. Most importantly, you serve as a trusted partner to the General Manager and help create a high-performing hotel culture built around exceptional hospitality.
Why Join Western States Lodging & Management?
Western States Lodging & Management is a leading property management company with a diverse portfolio that includes nationally recognized hotel brands such as Hilton, Marriott, and IHG, Legacy Senior Living communities, and Nxt multifamily apartment communities throughout the western United States.
Our mission is simple: Serving You Like Family. That commitment extends beyond our guests and residents—it defines how we treat our associates and business partners. We believe that great people build great communities, which is why we invest in our team through meaningful work, ongoing professional development, and opportunities for long-term career growth. At Western States Lodging & Management, we encourage every team member to serve as an Ambassador of our values, a trusted Consultant who brings knowledge and solutions, a Collaborator who builds strong relationships through teamwork, and a Coach who is passionate and empowers others to learn, grow, and succeed.
Whether you're launching your career or bringing years of experience, you'll find a workplace where your contributions are valued, your ideas are welcomed, and your potential is supported every step of the way.
Apply today and discover why thousands of associates have chosen Western States as the place to build a meaningful career.