Assistant General Manager

AlphaGraphics Helena is seeking a motivated, organized, and results-driven leader to join our management team as Assistant General Manager. The primary purpose of this position is to lead the people, processes, and daily operational activities that drive the success of our location. Working closely with the General Manager, the Assistant General Manager will take ownership of day-to-day operational execution, employee leadership, workflow coordination, quality control, and continuous improvement.

Our Helena location offers a diverse range of products and services, including commercial printing, large-format graphics and signage, mailing services, embroidery, custom apparel, promotional products, and fulfillment. Success requires effective coordination between production departments, customer service, sales, outside vendors, and other company locations.

This is a leadership and management position, not primarily an equipment operator or hands-on production position. While a working understanding of our equipment, services, and production capabilities is important, the Assistant General Manager's primary responsibility is to ensure the team has the direction, resources, training, and accountability needed to perform successfully.

The ideal candidate is someone who takes initiative, solves problems, develops employees, creates efficient processes, and is comfortable making decisions. This individual should be capable of managing the daily operation with increasing independence, allowing the General Manager to focus on customer relationships, business development, strategic planning, and overall financial performance.

Development and training will be provided to help an individual understand the role of a General Manager and to help them prepare for the role if an opportunity arises at any of the organization’s locations. Being an Assistant Manager does not guarantee the person to be a General Manager, as this opportunity comes through demonstrating a high level of performance, business understanding and an opening for a General Manager in the organization.

Organization Core Values

Humanity – People, Respect, Teamwork, Community, Kindness

Excellence – Quality Work, Integrity, Responsibility, Accountability, Exceptional

Curiosity – Learning, Listen, Knowledge, Creativity, Problem-Solving, Challenge Assumptions

Scrappy – Self-starter, Committed, Enthusiastic, Initiative, Hard-Working

Qualifications

Primary Responsibilities:

1. People Leadership & Employee Development

• Provide direct day-to-day leadership, supervision, coaching, and support to assigned employees across production and operational departments.
• Establish clear expectations for employee performance, productivity, quality, communication, and accountability.
• Coordinate daily employee assignments and staffing coverage based on workload, priorities, and individual capabilities.
• Identify opportunities to develop employees through training, cross-training, delegation, and increased responsibility.
• Address routine employee performance concerns, workplace conflicts, and accountability issues promptly and professionally.
• Partner with the General Manager on employee evaluations, performance improvement plans, hiring, onboarding, and staffing needs.
• Foster a positive, collaborative work environment built around teamwork, accountability, and continuous improvement.
• Lead by example, demonstrating professionalism, initiative, strong communication, and a solutions-oriented approach.
• Help employees understand how their individual responsibilities contribute to customer satisfaction, operational efficiency, and company profitability.

2. Daily Operations & Workflow Management

• Take primary responsibility for coordinating daily operational workflow across the location.
• Lead daily production planning, establish priorities, and ensure employees understand schedules, expectations, and deadlines.
• Oversee work-in-progress (WIP) tracking and job progression within the company's management systems, including Corebridge.
• Proactively identify scheduling conflicts, capacity constraints, missing information, and other issues that could impact production or delivery.
• Coordinate resources and priorities across departments to maintain efficient workflow and meet customer commitments.
• Serve as the primary point of contact for routine operational questions, production scheduling concerns, and workflow decisions.
• Ensure customer orders move efficiently from order entry and prepress through production, finishing, fulfillment, and delivery.
• Coordinate with sales and customer service to address job changes, missing specifications, rush orders, and customer expectations.
• Make operational decisions within established authority and escalate significant concerns to the General Manager when appropriate.
• Maintain communication between departments to ensure accurate job information, consistent priorities, and smooth transitions between work areas.

3. Department Coordination & Operational Oversight

Provide leadership and operational coordination across the location's major product and service areas, including:

Digital Printing & Finishing

• Oversee scheduling, workflow, staffing, quality, and timely completion of commercial printing and finishing work.
• Coordinate production resources and address workflow bottlenecks.

Large Format Graphics & Signage

• Coordinate production priorities for signs, banners, displays, vehicle graphics, and other large-format products.
• Oversee scheduling and coordination of installation projects, including internal staff and outside installation resources.

Mailing & Fulfillment

• Support the planning and execution of mailing and fulfillment projects, including staffing, workflow, quality checkpoints, and critical deadlines.
• Work with department specialists to ensure mailing specifications, materials, and timelines are properly communicated and coordinated.

Embroidery & Custom Apparel

• Provide operational leadership for embroidery, apparel decoration, heat-transfer applications, and related production activities.
• Coordinate staffing, scheduling, garment availability, production capacity, and order priorities.
• Work with embroidery and apparel employees to improve quality, production consistency, training, and efficiency.
• Help establish standardized procedures for garment handling, decoration placement, quality inspections, and order completion.

Promotional Products

• Coordinate with the promotional products team, sales, customer service, and suppliers to ensure orders progress efficiently from approval through purchasing, production, and delivery.
• Support consistent communication, order accuracy, vendor follow-up, and deadline management.
• Identify and help resolve operational issues involving purchasing, supplier timelines, order fulfillment, and customer commitments.
• Support improvement of promotional product workflows and coordination with other departments.

The Assistant General Manager is not expected to be the technical expert in every department. Instead, this individual m