Assistant Executive Director

Meridian Senior Living believes that “Everyone Deserves a Great Life.”

To us, a great life in our communities starts with great employees. What makes a great employee, you ask?

We believe a great employee is someone that understands that our work is hard yet rewarding, that team work truly makes the dream work, and that at the end of the day there is nothing more satisfying then making a difference in someone’s life.

What do we offer to these great employees?

• A solid benefits package (with several different plan options for you to choose from) – complete with Medical, Dental, and Vision.
• 1800MD – Telemedicine that is available to all employees and their family members at no cost! No enrollment required!
• Flexible Spending Account
• Company paid Life Insurance and Long-Term Disability
• Voluntary Benefits that include Short Term Disability, Accident Coverage, Critical Illness, and more!
• Pet Insurance
• Tuition Reimbursement
• 401K
• Employee Assistance Program
• Referral Bonus
• Employee Discounts – (Enterprise, Staples, HD Supply, Office Depot, Sherwin Williams, and more!)

What else do we offer?

• We equip you with the ability to grow your career – whether it be with us or another employer.
• A company culture that is dedicated to promoting integrity, joy, respect, and excellence!
• Life changing experiences with some of the best Residents an employee can ask for.

Details about the Assistant Executive Director position we are hiring for:

The Assistant Executive Director is responsible to assist the Executive Director with the overall leadership and management of the community including assisting with managing occupancy and monthly financial performance for the community as well as maintaining the role of liaison to the Residents in the Independent Living setting.

• In conjunction with the Executive Director, is responsible for all operations, acting as contact for all staff, residents, prospects, community organizations, government agencies and the public. In the absence of Executive Director, acts as the primary property contact for the community. Assists with hiring and training employees in accordance with company policies. Directs and motivates team members in all departments. Maintains superior training and morale. Monitor employee morale, maintaining a high level of team spirit and unit cohesion.
• Create and maintain network of referral sources, community partners and resources for residents and families.
• Sales and Marketing: Create a culture that trains and supports all community staff to participate in internal sales process. Effectively perform all phases of external relationship building/partnering with external referral sources. Keeps current on competitive projects and programs in the marketplace.
• Maintains high degree of resident satisfaction and retention through consistent delivery of high quality services. Provides leadership for staff and residents to include pro-actively solving problems and resolving issues. Administers annual resident satisfaction survey.
• Ensure all WOW! experience processes are implemented.
• Plan, coordinate and lead the New Resident Orientation and Resident Ambassador Programs.
• Act as Resident liaison and advocate to the Exective Director.
• Actively communicate and work with Families and Residents of Independent Living to assist in safe, respectful and appropriate transitions to Assisted Living or Memory Care.
• Plan, coordinate and lead weekly Resident Retention meetings with other departmental staff members to ensure safety and appropriate level of care.
• Participates in the Manager on Duty Program which includes oversight and leadership support during MOD shifts (including Holiday and weekend rotation).
• Maintain and update, as needed, the Merrywood Resident Handbook.
• Acts as main liaison for all Independent Living Resident move-ins, working closely with Sales & Marketing and Maintenance to ensure apartment readiness, Resident Ambassador assignment, and that each move goes as smoothly as possible.

Qualifications

Qualifications:

• Bachelor’s degree in Gerontology, Social Work, Business or other related field is required. Minimum of two to four years proven management experience in retirement housing, hospitality or health care is required; or equivalent combination of education and experience.
• Must be licensed in good standing if required by the State Licensing Authority.
• Must be able to communicate effectively with residents, families, staff, community officials, and general public.
• Must have compassion for and desire to work with the elderly.
• Must demonstrate the ability to work responsibly as a team member as well as an individual.
• Must be honest, fair, dependable, respect confidentiality and the rights and privacy of others.
• Practice and promote Meridian Policies and Procedures, Mission Statement, Core Values and Founding Principles.
• Proficiency in computer skills, Microsoft Office and the ability to learn new applications.
• Previous sales experience preferred.
• Experience with financial reporting and managing multiple budgets.
• Must pass criminal background check and meet all health requirements.
• Must have valid driver’s license.
• Must be able to perform the duties and responsibilities (Essential Job Functions) with or without reasonable accommodation.

Meridian Senior Living is an Equal Opportunity Employer