Assistant Director of Gym Operations

JOB SUMMARY 
The gym leadership team is comprised of the Assistant Gym Director and Gym Director. As a team, they are responsible for ensuring that the gym functions smoothly, all staff are supported and upholding our Core Values, and that we are providing an excellent customer experience. 
The Assistant Gym Director will report to the Gym Director. 
The ideal candidate will have a balance of great customer service and leadership skills, as well as excellent administrative abilities. Proven success in developing and managing a high performing team in a fast-paced environment. Ability to see the big picture as well as the everyday details are essential to being a successful Assistant Gym Director. 
JOB RESPONSIBILITIES 

Assist the Gym Director with the management of all gym operations and administrative duties including but not limited to: 
Providing leadership and direction to all staff in alignment with our mission, vision and values 
Hiring, training, and scheduling of staff 
Management and mentorship of staff 
Overseeing the delivery of excellent front-line customer service 
Ability to connect with diverse groups of people from all social and economic segments of the community 
Ability to lead and influence through collaboration, managing change, and building consensus 
Financial reporting, deposits and payroll tasks 
Resolving membership questions 
Serve as a shift supervisor for the gym as part of a rotating management schedule 
Working 1-2 desk shifts per week, including evenings and weekends 

JOB REQUIREMENTS 

Incredible customer service skills, attention to detail and strong organizational skills 
Excellent administrative abilities, including organization, comfort with computer work, and ability to learn new software 
Strong leadership skills and the ability to effectively communicate team goals 
Role mode in current position and in excellent standing with current management staff 
Experience in retail, instruction, and operations 
Experience in scheduling  
Ability to build and lead a high-performance team 
Vision for what needs to be done and ability to execute (self-directed) 
Embodies the mission, vision and values and able to foster this sense of culture in all staff 
Ability to solve problems and handle difficult situations with sound judgment 
Proficient in organizational tools such as web-based applications, MS Office and POS tools 
Passionate individual who is eager to integrate and build the local climbing community 
Schedule & Presence  

Ability to provide consistent presence in gym by working from gym daily, including regular presence during weeknight peak hours. Ability to flex schedule to attend events.   
Uses their district gyms regularly for climbing, working out and yoga, including during peak hours such as weeknights and weekends.    
Sunday through Thursday work week 



ADDITIONAL INFORMATION 

Full-time exempt position
Salary starts at $62,900-$64,500 annually based on experience and location 
This is an on-site position with the expectation of being present at a gym in the region 5 days a week, including evenings and weekends as needed.
Typical work week is Sunday to Thursday, 10 AM to 6 PM.

BENEFITS

Comprehensive medical, dental, and vision insurance options
Company-paid life and disability coverage, subject to eligibility
Flexible time off
Maternity and/or parental leave
Paid company holidays
401(k) retirement plan available to eligible team members
Complimentary gym membership, guest passes, discounted courses and retail discounts
Employee Assistance Program


Applications will be accepted until 11/30/26