AR & Collections Specialist I

Under the supervision of the Accounts Receivable Manager, the AR & Collections Specialist I will support back‑end processes including payment posting, collections, and accounts receivable on the Accounts Receivable team. The AR & Collections Specialist I (ARCS-1) will is responsible for effectively communicating with patients and insurance companies to resolve outstanding balances. The ARCS-1 would be eligible for a hybrid remote work schedule at the completion of six months of successful employment.

Role and Responsibilities

• Contact patients via phone, mail, and email to discuss outstanding balances and arrange payment plans.
• Monitoring outstanding patient accounts and identifying overdue payments.
• Negotiate payment arrangements with patients and insurance companies.
• Maintain accurate records of all patient interactions and payment transactions.
• Process all incoming correspondence.
• Accurately post payments received from insurance companies and patients to the appropriate accounts.
• Review and reconcile payment discrepancies, ensuring that all transactions are correctly recorded.
• Manage inbound customer calls.
• Research patients’ insurance information.
• Data Entry of Insurance and Patient Demographic Information.
• Corresponding with various customers for purposes of researching payor, and demographic information.
• Maintain productivity and accuracy standards.
• Adhere to all HIPAA regulations and compliance guidelines.
• Demonstrate a strong commitment to workplace safety by identifying hazards, reporting risks, and supporting continuous safety improvements.
• Adhere to all company safety policies, procedures, and regulatory requirements while actively promoting a safe and compliant work environment.
• Collaborate with team members to uphold safety standards and foster a culture of safety across all operations.
• Other duties as assigned.

Qualifications and Education Requirements

• Must be 18 years old or older at time of hire
• Graduation From High School or equivalent.
• Strong background in medical billing and collections.
• Ability to work at a computer station for extended periods.
• Ability to view computer monitor for extended periods (up to 8 hours)
• Ability to remain composed and multi-task in a busy, high-pressure environment.
• Ability to comprehend or learn department practices, rules, and regulations quickly.
• Ability to operate telephone and other specialized computer communication equipment.
• Ability to learn new software.
• Ability to speak clearly, concisely, and respectfully.
• Ability to communicate effectively with a diverse population, including medical professionals.
• Ability to think and react quickly and effectively in tense situations.
• Ability to follow written and oral instructions.
• Ability to recall details from numerous informational resources.
• Ability to prioritize decisions based upon multiple criteria and identifiable standards of policies and procedures.
• Maintain a reliable attendance record and be punctual daily.
• Pass background investigation
• Pass a pre-employment drug screen and all subsequent random or for cause drug screenings.
• Ability to lift up to 25 lbs.
• Ability to speak, read, and write English

Preferred Skills

• Customer service experience
• Ambulance Industry Experience
• Knowledge of payor types – Medicare, Medicaid, private insurance
• Proficiency in Microsoft Office Suite