APET Incident Imprv. Mgr. 12m FTC, EU Trust & Safety - Amazon Partner Escalations Team
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Key details
- Location
- London, United Kingdom
- Work style
- Onsite
- Level
- Mid level
- Job type
- Full-time
- Experience
- 3–6 yrs
- Function
- Product / Program management
- Focus area
- other
- Posted
- 3w ago
Skills
arabiccase managementcustomer serviceincident investigationincident managementincident responselogisticsproject managementurdu
About the role
**12 months Fixed Term Contract
The Investigations Manager will carry out critical incident investigations and establish, expand and standardize our team's internal investigation processes. The Amazon Partner Escalations Awareness process is to ensure fair and respectful treatment of Drivers and other employees of Amazon Partners. You contribute to re-active critical cases but also future pro-active incident mitigation.
Key job responsibilities
Your role and responsibilities:
• Investigate claims with different levels of severity;
• Deep Dive on data from various internal systems; propose remedial action based on investigation findings; production of completed investigation documentation;
• Manage assigned casework and close investigations by meeting the expected quality and SLAs;
• Consult and collaborate with business partners across (DSP Management, Corporate ER teams, Legal teams, PR and 3rd Party Vendors, Audit and Compliance).
About the team
The Amazon Logistics EU Deliver Service Partners (DSP), Amazon Partner Escalations Team owns all EU wide initiatives aimed to address workplace related escalations involving Amazon Partners and their employees. Our team provides EU Amazon Logistics community with the knowledge, the right short and long-term strategies to drive improvement and delight Drivers and DSP stakeholders, while protecting customer experience.
- Bachelor's degree, or 3+ years of work in relevant industries such as law, customer service, investigations or project management experience
- Proficiency in Arabic language
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience in software development
- Experience with case management
- Excellent written and verbal communication skills
- Attention to detail and ability to manage multiple cases simultaneously
- Proficiency in Urdu language
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The Investigations Manager will carry out critical incident investigations and establish, expand and standardize our team's internal investigation processes. The Amazon Partner Escalations Awareness process is to ensure fair and respectful treatment of Drivers and other employees of Amazon Partners. You contribute to re-active critical cases but also future pro-active incident mitigation.
Key job responsibilities
Your role and responsibilities:
• Investigate claims with different levels of severity;
• Deep Dive on data from various internal systems; propose remedial action based on investigation findings; production of completed investigation documentation;
• Manage assigned casework and close investigations by meeting the expected quality and SLAs;
• Consult and collaborate with business partners across (DSP Management, Corporate ER teams, Legal teams, PR and 3rd Party Vendors, Audit and Compliance).
About the team
The Amazon Logistics EU Deliver Service Partners (DSP), Amazon Partner Escalations Team owns all EU wide initiatives aimed to address workplace related escalations involving Amazon Partners and their employees. Our team provides EU Amazon Logistics community with the knowledge, the right short and long-term strategies to drive improvement and delight Drivers and DSP stakeholders, while protecting customer experience.
Basic qualifications
- Experience in program requirements definition, together with data and metrics leveraging to drive improvements- Bachelor's degree, or 3+ years of work in relevant industries such as law, customer service, investigations or project management experience
- Proficiency in Arabic language
Preferred qualifications
- Experience in Incident Management, Threat Management, Corporate Investigations, Law Enforcement, Security Operations, Crisis Management or a related field that involves conducting threat assessments, workplace investigations, and/or incident response- Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience in software development
- Experience with case management
- Excellent written and verbal communication skills
- Attention to detail and ability to manage multiple cases simultaneously
- Proficiency in Urdu language
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.