Analyst, Sales Service Delivery
Greece3d ago
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Key details
- Location
- Greece
- Work style
- Onsite
- Function
- Sales & Solutions
- Focus area
- other
- Posted
- 3d ago
Skills
About the role
Your potential has a place here with TTEC’s award-winning employment experience. As an Operations Analyst working on site in Athens, you’ll be a part of bringing humanity to business. #experienceTTEC
What You’ll be Doing
Have a passion to solve work related puzzles? Are you looking for an opportunity to experience something new each day? You'll monitor performance, provide insights and recommendations relating to program performance indicators and program metrics. You’ll also manage and support day-to-day operations, process, and reporting.
You’ll contribute to the success of the business, the teams you support and departments you partner with on a consistent basis through your recommendations.
During a Typical Day, You’ll
Communicate and partner with workforce management for real-time tagging and corrections.
Audit and validate sales results and performance scores
Coach and support operation leaders with administrative tasks inclusive of attendance, routing and escalation management.
Ensure program has the tools, systems, and support needed to perform their job.
Manage sending of reports on daily coaching packages containing sales data report, enrollments, net promote score, quality evaluations, open eligibility requests and escalations
What You Bring to the Role